Silver Dollar City Resort - Banquet Manager [EXE]

Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat which overlooks sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, **Silver Dollar City Resort** offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all. 

Joining the **Silver Dollar City Resort** team is becoming part of a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, this organization has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.

The Banquet Manager leads all banquet service operations for Silver Dollar City Resort’s indoor event spaces, with a combined theater-style capacity of 1,416 seats, and its 555-seat outdoor event lawn. This role builds the banquet team from the ground up for opening and is accountable for banquet financial performance, staffing, service execution, and coordination with Sales and Culinary.

**Summary of Essential Functions & Responsibilities**

* Leads daily banquet operations and is accountable for service quality, guest satisfaction, safety, and financial performance, reporting to the Director of Food & Beverage.
* Owns banquet profit and loss performance, manages revenue and operating expenses, and develops and implements action plans to achieve budgeted goals.
* Builds and leads a team of approximately 24 hourly hosts, including 14 servers, four setup hosts, four bartenders, and two captains.
* Develops labor schedules based on event forecasts, guest counts, and service requirements while meeting productivity and labor cost targets.
* Recruits, hires, and trains the opening banquet team, including captains, servers, setup hosts, and bartenders.
* Develops banquet standard operating procedures, service standards, setup diagrams, and position-specific training materials.
* Receives, inventories, and establishes par levels for banquet operating supplies and equipment (OS&E), including tables, front and back bars, china, glassware, and smallwares.
* Builds and manages the banquet event order (BEO) workflow with the Catering & Conference Services Manager in Sales, including group résumé meetings, change deadlines, and post-event billing reviews.
* Plans and conducts mock events and soft-opening functions with the Banquet Sous Chef to test service readiness, timing, setups, and coordination.
* Partners with the Catering & Conference Services Manager and Banquet Sous Chef to ensure a complete handoff from Sales to Operations and accurate execution of event requirements.
* Oversees event space setup, service, and breakdown, ensuring arrangements meet BEO specifications, client requirements, and resort standards.
* Oversees the preparation and timely distribution of the Daily Event Sheet and communicates event changes to affected teams.
* Confirms food presentation, service timing, and readiness with the Banquet Sous Chef before each event.
* Ensures appropriate staffing, communicates assignments and service expectations, and directly addresses performance, appearance, and service deficiencies.
* Reviews event checks and billing for accuracy before closing and resolves discrepancies with the Catering & Conference Services Manager and Accounting.
* Calculates and coordinates the accurate distribution of service charges or gratuities in accordance with company policy and applicable law.
* Monitors weather conditions, makes operational weather decisions, and executes backup plans for event-lawn functions in coordination with appropriate resort leaders.
* Coordinates with Engineering, Housekeeping, and Security to prepare for and support large or multi-day groups.
* Controls and maintains banquet equipment and linens, tracks breakage and loss, and implements procedures for proper handling, storage, and inventory accountability.
* Ensures period-end inventories are completed accurately and on time and investigates discrepancies.
* Leads compliance with food handling and storage, temperature monitoring, product dating and labeling, responsible alcohol service, chemical safety, required training, and departmental safety audits.
* Monitors guest satisfaction, resolves concerns promptly, and identifies appropriate opportunities to enhance event experiences and revenue.
* Communicates anticipated group demand to other food and beverage outlets, including groups without scheduled banquet functions.
* Coaches and develops hosts, provides timely feedback and recognition, and promotes a positive, accountable, and cooperative work environment.

**Management reserves the right to change and/or add to these duties at any time.**

**Qualifications**

* Associate degree, relevant certification, or equivalent on-the-job experience required.
* Three to five years of high-volume banquet operations experience, including at least two years in management, required.
* Experience managing banquet service, conference event setups, and large indoor and outdoor events required.
* Preopening experience in a hotel, resort, or banquet operation preferred.
* Demonstrated experience managing departmental profit and loss performance, budgeting, forecasting, labor scheduling, and cost controls.
* Demonstrated ability to recruit, hire, train, and lead banquet teams.
* Experience developing banquet procedures, service standards, setup diagrams, and training materials.
* Working knowledge of BEO workflows, event billing, service charge and gratuity administration, inventory controls, and banquet equipment management.
* ServSafe Manager certification and a responsible alcohol service certification, such as TIPS or an equivalent program, required.
* Strong organizational, problem-solving, and decision-making skills, including the ability to manage competing priorities and respond to event changes.
* Ability to communicate effectively with clients, guests, vendors, and hosts and collaborate with Sales, Culinary, and other resort departments.
* Must demonstrate professionalism, sound judgment, and discretion when handling guest, host, and financial information.
* Must maintain dependable attendance and flexibility with assigned schedules, including evenings, weekends, holidays, and required overtime.

**Physical Requirements**

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

* Ability to stand and walk for prolonged periods while overseeing banquet operations and event service.
* Ability to bend, stoop, kneel, reach, and twist while assisting with event setup and service.
* Ability to lift and carry supplies, equipment, and other items weighing up to 50 pounds, using assistance or equipment as appropriate.
* Ability to push, pull, and maneuver loaded banquet carts, staging, portable bars, and other event equipment, using assistance or equipment as appropriate.
* Ability to tolerate varying temperatures and weather conditions when assigned duties require outdoor work.

**Benefits Offered**

* **Free Admission** - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
* **Exclusive Admission Discounts** - Complimentary tickets & discounts on season passes for loved ones.
* **Food & Merchandise Discounts** - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
* **401(k) & Profit Sharing** - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
* **Health Insurance** - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
* **Mary's Well House** - Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
* **Free Tuition** – Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at  <https://herschend.guildeducation.com/partner>.
* See all the benefits offered through Silver Dollar City at: <https://www.silverdollarcity.com/Employment/Benefits>.

**Equal Opportunity Employer / Disabled / Veterans**

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the [Know Your Rights](https://www.eeoc.gov/poster) notice from the Department of Labor.