Solutions Specialist, iCapture

Our Culture and Impact Are you ready to shape the future of work at the intersection of human expertise and AI innovation? If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you. We are looking for Solutions Specialists who are responsible for being an expert on iCapture. Act as the primary product expert for a designated portfolio of accounts, ensuring customers receive the highest level of support and guidance.Oversee comprehensive product implementation and ongoing strategic support.Assist in configuring and troubleshooting all types of events in the iCapture platform based on the client’s needs and requirementsCollaborate closely with Success teams to develop and execute strategies that enhance customer experience and drive successful outcomes.Partner with Sales functions to identify opportunities for growth and ensure seamless integration of product solutions within customer environments.Provide proactive and reactive support, addressing customer inquiries and resolving issues efficiently.Develop and maintain strong relationships with key stakeholders, fostering trust and ensuring alignment on objectives.Continuously expand your knowledge of product offerings to stay ahead of industry trends and deliver cutting-edge solutions.Gather client requests for future releases of the product and collaborate with the technology team on customer requirementsCollaborate with the Technology team when new functionality is introducedCollaborate with Content team to develop and enhance knowledge base articles and client facing documentationBachelor's degree with strong academic credentials.2-4+ years of experience in client-facing roles.Strong business acumen, ethics and high integrity.General understanding and/or experience with other Cvent tools is a plus.Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment.Ability to learn quickly and adapt as our product evolves.Excellent communication skills (verbal and written).While not required but is a plus, experience using general office software applications; sales automation products such as Salesforce.com.