Special Event Coordinator

This mission and our guiding values - CIVIC: customer focus, integrity, visionary, inclusion and connection - shape our work as we advance the City Council's strategic priority to be a city of choice. Analyze and evaluate special events and recreational opportunities for the community Develop event concepts, timelines, goals and themes, research locations and vendors Create, manage and monitor event budgets to ensure cost-effectiveness Source, negotiate contracts with and coordinate entertainers and other suppliers Oversee venue setup, seating, parking, A/V, scheduling and on-site management during events Create promotional materials, coordinate advertising, and handle publicity in collaboration with communications staff Work with others to establish innovative partnerships, creative programs/events and entrepreneurial services Coordinate and schedule programs and activities with other departments and/or community organizations Work with other staff and volunteers to maximize opportunities Provide exceptional customer service to all customers of the City of Plymouth. Interact with others in a manner that is professional and inspires open communication Remain informed on current city information, park development and recreation programming/event issues Make event operational decisions in a timely manner Serve as liaison to establish positive community relations with local schools, agencies and organizations Foster a respectful workplace culture and champion fairness, inclusion and belonging Demonstrate a full understanding of - and respect for - the diversity of the community, co-workers and supervisors, including individuals with disabilities or individuals whose first language may not be English Resolve customer concerns and recommend solutions Participate in training designed to strengthen competencies in areas such as collaboration, communication, leadership, decision-making and problem solving Manage all coordination and scheduling of the Hilde Performance Center. Process facility rental reservations, including scheduling and providing tours Maintain and communicate rental policies and procedures to customers Meet with customers for event walk-throughs, provide and obtain rental details, work with contracts, invoices and receipt payments Provide day-of event support, including supervision of rentals and maintaining compliance of the rules and regulations of the site and delivering ongoing customer service and support Work with communications to develop marketing and public relations initiatives to promote rentals and facility usage through press releases, advertising, cable television, the city newsletter and other media vehicles. Two years of previous related experience, preferably in special event planning or hospitality.