Special Events Coordinator, Part-Time

JOB OPENINGSpecial EventS COORDINATOR, PART-TIMEABOUT AMP UPAmp Up is a locally owned, high-energy entertainment venue located at 13901 Manchester Road in West County St. Louis. By interacting directly with guests, you can significantly impact the overall guest experience. At Amp Up, we're seeking employees who will take the job very seriously – yet share the fun and enthusiasm of each and every guest.QUALIFICATIONSDetail orientedAbility to provide excellent customer serviceMust be able to interact and communicate well with children, parents and fellow crew membersStrong written communicator with proven strength in grammar and spellingStrong verbal communicator with the ability to speak succinctly and project voice in a loud environmentAbility to ensure safety rules are followedAbility to handle large groupsAbility to engage our guests of all ages in genuine conversationsRESPONSIBILITIESHandle inbound and outbound phone calls and emails Quote and book parties, events and fundraisersAssist in event sales, lead identification and outreachEmote a special celebration vibe and maintain positive rapport with guests of all agesFinalize contracts, book reservations in system, assist with collection of event deposits and paymentsEnsure all pre-arrival booking procedures are followed, including waiversHandle all related paperwork, including Banquet Event Order (BEO) for precise team executionCreate and maintain Catering This Week sheetsPre-order food from the Trackside Café or food supplierManage inventory of event suppliesRespond to charitable donation requests Oversee creation of goodie bags and donation packagesQuickly intervene if a guest is unhappy to make things rightResponsible for hosting parties or overseeing party hostsProvide facility tours to potential or booked events, as neededEnsure cleanliness of party spaces (party rooms, mezzanine, flex space and patio)Assist with party hosting, food preparation, serving and other rolesAvailable to work 25-35 hours per weekAbility to work a flexible schedule of days, nights and SaturdaysWork in noisy, fast paced environment with a positive attitudeAbility to meet physical demands of walking or standing for up to 100% of the assigned shiftCustodial duties as requestedOther duties as assignedJOB DESCRIPTIONIf you believe that every day is worth celebrating, then you might be the perfect person to help run special events at Amp Up Action Park. By interacting directly with guests, you can significantly impact the overall guest experience. At Amp Up, we’re seeking employees who will take the job very seriously – yet share the fun and enthusiasm of each and every guest.QUALIFICATIONSDetail orientedAbility to provide excellent customer serviceMust be able to interact and communicate well with children, parents and fellow crew membersStrong written communicator with proven strength in grammar and spellingStrong verbal communicator with the ability to speak succinctly and project voice in a loud environmentAbility to ensure safety rules are followedAbility to handle large groupsAbility to engage our guests of all ages in genuine conversationsRESPONSIBILITIESWork 15-25 hours per week based on semester class schedule and weekly party scheduleManage all sales leads with the utmost sense of urgencyPrimary responsibility for handling all inbound and outbound phone calls, Instaply texts, voicemails and emails – both general and sales-related inquiriesQuote and book parties, events and fundraisersStrive to maintain high levels of quality, accuracy, and process consistencyAssist in event sales, lead identification and outreachEmote a special celebration vibe and maintain positive rapport with guests of all agesBe open and eager to continuous improvement and learning new skillsFeel empowered to suggest business improvements to increase salesFinalize contracts, book reservations in system, assist with collection of event deposits and paymentsEnsure all pre-arrival booking procedures are followed, including waiversHandle all related paperwork, including Banquet Event Order (BEO) for precise team executionCreate and maintain Catering This Week sheetsManage inventory for parties including paper products, wristbands and candlesRespond to charitable donation requestsOversee creation of goodie bags and donation packagesQuickly intervene if a guest is unhappy to make things rightAssist GM & Operations Manager with party host scheduling and trainingProvide facility tours to potential or booked events, as neededEnsure cleanliness of party spaces (party rooms, mezzanine, flex space and patio)Assist with party hosting, food preparation, serving and other roles if neededSurvey competitors periodically and propose any changes needed to respond to marketHelp cover major events, including full facility rentals and lock ins, to ensure guest satisfactionWork in collaboration with operations and other functions within the parkProactively strive to maintain high levels of quality, accuracy, and process consistencyFollow up with large clients to receive feedback and ensure guests’ expectations are met, request online reviews when appropriateWork in noisy, fast paced environment with a positive attitudeAbility to meet physical demands of walking or standing for up to 100% of the assigned shiftKitchen (/bar if 21) and custodial duties as requestedCreate regular reports as requested by GM or ownersOther duties as assignedIdeal Candidate:- Pursuing a college education, such as Business, Hospitality and Communications majors- Preference given to candidates attending a two- or four-year college in St. Louis area- No experience necessary, on the job training providedPIc52005f2550c-30511-34949583