Specialist, Corporate Groups Event Planner Job at Royal Caribbean Group in Miami

Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Specialist, Corporate Groups Event Planner reporting to the Supv, Glbl CMI Serv & Event Plann.This position will be working onsite from Miami.Position SummaryThe Corporate Event Planner Specialist owns the seamless delivery and execution of all Corporate Meeting & Incentive Groups and is responsible for planning all aspects of Corporate, Meetings and Incentive groups from day of contract execution until sailing termination. The Corporate Event Planner Specialist Service position will play a critical role in pre-cruise revenue generation and offering creative customized onboard experiences during the pre-sail process.Essential Duties And ResponsibilitiesOwns and oversees the overall coordination process for assigned accounts and group programs by ensuring that all aspects are processed in an accurate and timely manner.Responds to all inquiries relating to the program planning through phone or through written correspondence while adhering to departmental guidelines.Seeks to upsell onboard amenities and packages to corporate clients throughout the life of the contract.Responsible for achieving annual departmental, as well as pre cruise onboard revenue goals.Liaisons with Onboard Revenue teams for Shore-Excursions, Spa, F&B, Specialty Restaurants, Internet and Photo to drive pre-cruise sales.Reviews all aspects of group contract, including verification of cabin inventory, pre-approved venue conformation and amenities, air requirements, hotel packages, accounting invoices, payments, commission refunds, manifests and documentation.Clearly explains expectations to prevent miscommunications between Royal Caribbean and the Meeting Planners.Conducts Week of Sailing Calls to review all program details in the amenity report and to make program adjustments is necessary. Finalizes and processes amenities in both the AS400 and Affair ware systems.Researches the logistics and costs of amenity requests, processes all pertinent materials to be sent on board the ships and is responsible for communicating verbally and in written form to all supporting departments in relation to amenity/function requests.Escorts Day site, site sailing and program sailings as well as conducts Recon meetings as needed.Processes and enters AFCs received for correction or additions to groups.Establishes an excellent business relationship between assigned accounts and Royal Caribbean Cruises Ltd and anticipates the needs of assigned accounts and advises them of opportunities to sell additional business.Communicates terms and conditions of all new groups booked to assigned accounts.Reviews all exceptions to policy with Department Supervisor.Continuously seeks out new and innovative ways to maximize the business relationship between assigned accounts and Royal Caribbean.Provides pre and post problem resolution.Performs other duties as required. Employees will be required to perform any other job-related duties assigned by their supervisor or management.Qualifications, Knowledge And SkillsBachelor's degree (BA) from a four-year college or university preferred; or three to five years of related experience in (Event Planning, Sales or Customer Service) Experience (phone sales, customer service and/or event coordination).Must have the ability to analyze problems and follow a logical course for its resolution.Must be able to view a situation from all angles and determine the best course of actions, considering all details.Service Oriented with a Strong Sales Focus.Creative Thinker.Ability to manage multiple projects and work assignments at one time.Ability to accomplish projects with little supervision.Possess fantastic customer service ethic and high expectations for quality.Detail oriented.Excellent communication skills, including writing, proof reading skills and speaking.Liaison with the Corporate Sales Team to ensure a successful turnover of contract which will allow for seamless execution.AS400, Affair ware, Microsoft Office, insight.Responsible for reconciliation of all financial transactions for all Corporate, Meeting and Incentive Programs:Cross referencing of paymentsFocus on driving pre -sail onboard revenue.Ensuring all payment and cancellation terms are aligned with contract terms and conditionsProcessing refunds as necessary.Ensuring accurate pricing.Achieving annual goals set by Management.Accurately manage cancellation feesWe know there's a lot to consider.