Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences... This position acts as the liaison between Meeting Planners and the hotel staff. Event Planning Managers also the primary contacts and are responsible for the smooth execution of all events. Job responsibilities • Is fully conversant in Envision, EMS, EAS, Passkey, Opera and Reserve • Maintains accurate account profiles in Envision to the standards Identified by Hyatt • Ensures that all group and event leads are entered in to Envision • Is familiar with Hyatt approved group and event contracts and ensures that these are pre-approved before sending to a customer for signature • Creates Group and Event Resumes to accompany Event Orders • Creates Floor Plans for all events managed by the Event Sales Manager • Ensures that all groups and events details are entered correctly into EMS and EAS • Completes detailing of Group and Event Orders In EMS and ensures that all Group and Event Orders are communicated to Operations at least four weeks prior to arrival • Ensures that any third party invoices relating to events are gained prior to the group or events departure and that all charges are passed on to the client • Prepares and sends bespoke proposals addressing customer needs and requirements.
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