Venue Manager

As a company we enjoy a dynamic and exciting work environment, continued learning and development, along with the confidence that comes from working for a company with a reputation for exceptional service. This is a professional position that has an active role in the administration, operations and sales of the venue. • Accountable for delivering monthly sales targets • Oversee the sales cycle from client inquiry to final booking, as well as prospecting to develop potential new leads and clients • Onsite at the venue for a minimum of three days out of the week to host tours with potential clients interested in booking events for weddings, corporate events or social celebrations • Work with clients to explain contracts and venue policy • Upsell additional venue services • Review past due quotes and orders weekly and follow up with clients and Accounting appropriately • Network with local vendors to keep a pulse on the industry, as well as local professional groups to identify opportunities for new events • Partner with 828 Marketing to ensure information about the local market is appropriately understood to ensure optimal local marketing & sales execution • Onsite at the venue one weekend morning (Saturday or Sunday) for load outs and any applicable beverage deliveries • Ensure prompt, friendly service according to company guidelines • Manage venue and event success through key performance tracking • Source, vet and contract local Handyman for ad hoc repairs and maintenance and coordinate preventative maintenance schedules of in-house facilities and equipment • Identify needed repairs and/or updates to the property interior or exterior through regular venue observations and walkthrough; inform the Director of Venue Operations of these issues on a timely basis • Address daily wear & tear, ad hoc, and urgent requests, especially on event days, and perform and facilitate routine maintenance and upkeep of the venue • Support Operations on large property management or real estate projects, as well as other needs or requests • Leverage CRM and event management software; communicate potential issues & requested changes • Oversee final venue schedule by assigning booked events, and managing and approving PTO • Host team weekly L10 meetings to confirm event schedules, discuss client interactions, workflows, and change requests • Represent the venue during photo shoots, large/unique events, and during Walkthrough Wednesdays • On-call during events • Attend applicable networking meetings and industry events as representative of the venue • Act as the venue liaison between local vendors and the venue team regarding policy questions, Epic Vendor list, marketing partnerships, etc. At 828, we are committed to unlocking unique and memorable experiences for ALL.