The VIP Hospitality & Events Manager oversees the collective coordination of all event information and resources and is responsible for account management and hospitality for VIP reservations and private events. The VIP Hospitality & Events Manager also determines training needs to accomplish hospitality goals based on daily observation and feedback and reports any training needs to the General Manager and Director of Sales & Marketing. Event Planning and Operations The VIP Hospitality & Events Manager is responsible for all elements of VIP reservation & event planning and is expected to be on property during hours of operation. They are also responsible for delivering radical hospitality to all guests through the effective management of the guest experience, and ensure that all VIP contacts are recorded in Tripleseat (email and phone.) The VIP Hospitality & Events Manager is the “Director of the Show” during all Events and is responsible for the consistent execution of the event.
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