Workplace Experience Meetings & Events Manager

Job Summary

Workplace Experience Meetings & Events Manager – JLL

The Workplace Experience Meetings & Events Manager creates value by developing and executing an events strategy that advances the clients’ priorities and strengthens the workplace experience. This onsite role leads planning and delivery of meetings and events, including executive engagements, with a focus on hospitality excellence, sound judgment, stewardship, and results. The position goes beyond logistics to include stakeholder partnership, vendor governance, communications, and continuous improvement while maintaining safe working

practices throughout event delivery.

The role partners with leaders and cross-functional teams to deliver events that reflect the client’s culture, principles, and business objectives. Success in this position requires initiative, confidentiality, and principled decision-making when managing sensitive information, competing priorities, and complex stakeholder needs. The ideal candidate demonstrates contribution-motivated leadership by identifying opportunities, challenging inefficient practices, and building practical governance and service models that improve outcomes over time.

Job Responsibilities

Strategic Event Leadership

Build and execute an evolving events strategy that translates client priorities and organizational vision into executable plans, creating memorable experiences that reflect a principle-based culture Serve as the primary point of contact for events, ensuring detailed project planning, flawless execution, and elevated hospitality standards while maintaining confidentiality Design end-to-end event journeys, optimizing employee and guest interactions, and demonstrating expertise in event execution Identify opportunities for event enhancement using data, stakeholder feedback, and industry best practices to drive continuous improvement

Customer Experience & Execution

Design and deliver high standards of care and exceed client expectations through proactive communication and anticipation of needs Collect and act upon feedback to measure impact and continuously improve event experiences Maintain confidentiality and exercise sound judgment in all phases of event planning and execution.

Communication, Change & Stakeholder Management

Build trusted, mutually beneficial relationships with business units, leadership, and partners Consult with sponsors to understand objectives and translate goals into actionable plans that align with organizational vision Communicate the value proposition of events services, establishing clear governance and decision-making

processes

Governance & Vendor Management

Manage financial plans, forecasts, and performance for event programs, ensuring alignment with client objectives and delivering cost-effective, resource-conscious solutions Govern event vendors and service providers, ensuring contract compliance, financial oversight, and service excellence Implement secure information management practices and maintain accurate event documentation Maintain and refine event playbooks and best practices, ensuring data integrity and actionable insights

Innovation & Continuous Improvement

Foster a culture of continuous innovation by adopting new tools, re-engineering processes, and challenging existing paradigms Leverage emerging technologies and data to enhance engagement, streamline operations, and measure event ROI

Knowledge, Skills & Abilities

Contribution motivated, proactive mindset, energized by helping others and elevating experiences 5-7 years of experience in high-profile event planning, or hospitality experience Proven leadership presence with the ability to influence stakeholders, manage complex event portfolios,

and deliver exceptional results in fast-paced, matrixed environments

Bachelor's Degree, or equivalent combination of education and experience; CMP (Certified Meeting Professional), preferred Demonstrated track record of maintaining confidentiality, integrity, humility, and sound judgment, with initiative and principle-based decision-making Excellent communication and stakeholder management skills with the ability to communicate professionally across all organizational levels Strong analytical, organizational, and financial management capabilities with demonstrated ability to make data-driven decisions Highly collaborative with a passion for hospitality and respect for individuals; strong interpersonal skills and intentionally inclusive approach to building trusted relationships and knowledge networks Proficiency with Microsoft Office Suite, event management systems, and technology platforms that enhance service delivery and operational efficiency Ability to manage competing priorities, adapt to change, and demonstrate resilience in dynamic environments Willingness and ability to work flexible hours and travel as needed for event execution