Job Title: Event Staff Supervisor - GWCC The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. Key Responsibilities: • Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces • Conduct roll call, briefings, and post-event debriefs for all assigned staff • Ensure proper staffing levels and coverage for all assigned posts • Monitor staff performance, appearance, and professionalism • Enforce company policies, venue rules, and GWCC guidelines • Provide direction and assistance to guests, vendors, and event attendees • Respond to incidents, emergencies, and customer concerns in a timely and professional manner • Maintain communication with management via radio and other communication tools • Complete incident reports, daily activity reports, and shift summaries • Coordinate with GWCC operations, public safety, and event coordinators Qualifications: • High school diploma or GED required • Minimum 1-2 years of supervisory experience in event staffing, security, or customer service • Strong leadership, communication, and organizational skills • Ability to manage teams in high-volume, fast-paced environments • Must be reliable, punctual, and professional in appearance and conduct • Ability to work flexible hours, including nights, weekends, and holidays Physical Requirements: • Ability to stand and walk for extended periods (8-12 hours) • Ability to work both indoors and outdoors depending on event needs • Ability to lift up to 25 pounds if required
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