WSU Athletics General Event Staff

Department

Wichita State Intercollegiate Athletic Association

Campus Location

Wichita, KS - WSU Main Campus

Hire Type

Part Time

Pay

Pay range $11-13 per hour

Work Schedule

Ability to work a non-traditional schedule involving many nights,
weekends, &/or holidays. Subject to sport(s) home
schedule.

Export Compliance Requirement

No export control requirement.

Job Story

Wichita State Intercollegiate Athletic Association, Inc, is
searching for professional, service-focused individuals for Event
Staff for Charles Koch Arena, Eck Stadium, Wilkins and Cessna
Stadium.

Event Staff is responsible for crowd management and executing
Arena, Stadium and WSU-ICAA event policies and procedures.
Positions include but aren't limited to ticket taker, security, and
parking staff. We deliver memorable experiences that connect all to
Shocker Nation Through a Shared Sense of Pride &
Passion.,

Job Summary

Job Duties

Collects and verifies tickets from event attendees.

Greets patrons and assists them in finding their seats.

Assists guests with locating exits and amenities such as restrooms
and concession areas.

Assists guests with limited mobility or other special needs to and
from their seats.

Ensures that aisles, walkways, and designated seating areas are
clear, clean, and safe.

Calmly assists with disputes regarding tickets and seats.

Notifies supervisor of any problems with facilities, supplies, and
venue.

Assists guests with complaints or concerns; escalates concerns to
supervisor when necessary.

Performs other related duties as assigned.

Required Education

Additional Requirements

Requires prolonged standing, sitting, walking and stair climbing to
access full range of facility.

Flexibility to work evenings, weekends, and holidays as
needed.

Required Experience

Preferred Qualifications

Previous experience preferred.

Strong interpersonal and communication skills, both written and
verbal.

Able to work effectively both independently and on a team.

Strong problem-solving skills and able to make decisions in a
fast-paced environment.

Exemplify a strong commitment and willingness to provide
outstanding customer service.

Additional Information

Physical Requirements

Ability to remain in a stationary position and/or traverse campus
buildings, including stairs. Ability to operate a computer and
other office equipment including but not limited to phone,
printers, copiers, and calculators. Ability to communicate with
others and accurately exchange information.