Associate Director, Event Experience Remote

Associate Director, Event Experience (Remote)

Job Category: Event Management Services

Requisition Number: ASSOC001427

Posted : February 23, 2026

Full-Time

Remote

The Associate Director, Event Experience leads a designated segment of the Event Experience team and/or Managers under the guidance of the Sr. Director, driving operational excellence, team development, and alignment with organizational goals. This role contributes to the creation and execution of strategic initiatives, supports comprehensive P&L management, and informs financial strategy to ensure fiscal accountability and high-impact decision-making across the Event Experience function. Additionally, the Associate Director ensures training programs are effectively designed, delivered, and aligned with company objectives to strengthen team capability and consistency. With deep expertise in high-end incentive programs, creative experiential elements, and large‑scale complex programs, this role helps shape exceptional client experiences from concept through execution.

What you will do here
Team Management and Individual Mentoring and Coaching

Manage and mentor Managers, and Event Experience Managers, fostering their professional growth

Support team members with coaching and timely feedback

Monitor and optimize individual workload utilization

Conduct regular performance evaluations and set SMART goals, giving team members clear direction and alignment with department goals.

Foster a positive, collaborative, and inclusive team culture through recognition and engagement initiatives

Participate in hiring, onboarding and training of new team members

Strategic Development & Consultation

Champion best practices in service delivery and team leadership

Represent Event Experience in client meetings and internal forums

Drive collaboration and communication across the organization

Lead strategic change initiatives and ensure smooth adoption across the team

Build strong relationships with internal and external stakeholders to drive strategic initiatives

Establish and maintain financial standards for Event Managers across the organization

Offer a full understanding and be a clear leader of M&IW's full Financial Process including:

Budget creation/management, check request processing, credit card processing and reconciliation

Reconciliation of the hotel invoice, and all other 3rd party suppliers, final invoice, and cash flow management

Cost savings

Mentor team members on financial acumen and compliance standards

If applicable, have a full understanding of pharmaceutical clinical meeting compliance and reporting requirements

Training

Coordinate and deliver training programs, including creating content, materials, and interactive presentations

Partner with internal teams (Operations, Customer Success) to ensure team members have the tools and skills to meet expectations

Facilitate periodic training sessions and leverage external vendors/partners for specialized industry topics

Stay current on industry trends and training best practices through webinars, courses, and networking opportunities

Ensure proficiency in company and client systems

Support development and delivery of messaging for team

Client Services & Onsite Execution

Build and maintain strong client relationships to foster trust and repeat business

Collaborate with internal teams to ensure client goals are met across all event components

Support sales initiatives through RFP review, identifying key talking points, updating PPT decks and presenting to existing or prospective clients

Travel domestically and internationally as needed (approximately 1-2x per quarter)

What we expect
Details of these areas are shared during interviews and monthly reviews:

What you will bring

College Degree or equivalent

Minimum 12 years of experience in the Meeting Industry Preferred

Minimum 4 years of experience in a managerial role of direct reports

Experience of high-end Incentives with ideation of creative experiential elements

Experience in large-scale, complex programs (1,000-8,000 attendees)

Knowledge of Cvent is preferred

Proven ability to manage and coach project-based team members

Leadership experience with direct reports and/or team coordination

Demonstrated success in leading multi-disciplinary teams

Executive presence and ability to influence senior stakeholders

Strong client communication and consulting skills

Strategic thinking and the ability to implement large-scale improvements

Background in strategy development and implementation

Familiarity with various event types

Ability to balance operational execution with people development

Strong presentation, facilitation, and client advisory skills

Proven ability to manage budgets, forecasts, and resources

Proven ability to champion and lead change management initiatives, driving adoption

Depth in client relationship management and service innovation

Customer-focused self-starter with high levels of initiative, flexibility and organization

Effective manager of people with strong team-building and personal development goals

Thrives managing multiple complex projects, people and resources in a fast-paced, deadline oriented, dynamic environment

Experience working in a virtual office environment

Ability to travel domestically and internationally

Proven excellent oral and written communication skills in both internal and client-facing environments

What we provide

Health, Dental, Vision and Life Insurance options

401K plan

Paid holidays

Accrued personal time off for vacation and sick leave

Laptop, additional monitor, and mobile phone

Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

Physical Job Requirements
This role requires a combination of administrative expertise and physical activity. The physical demands described below represent those that must be met to successfully perform the essential functions of this job. While .