Banquet Captain

Description

The Banquet Captain is responsible for supervising and assisting with the set up, service, and clean up of all assigned banquet functions. **Must be able to work a flexible schedule including nights and weekends.**

**This is a tipped position.**

**Job Type:** Full-time

**Benefits:**

* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Paid time off
* Paid training
* Vision insurance

**Shift**:

* Day shift
* Evening shift
* Morning shift
* Night shift

**Education & Experience**

* Previous banquet service experience **required for this position**.
* Previous supervisory responsibility preferred.
* Alcohol Awareness Certification (must comply with State regulations)
* Must be able to convey information and ideas clearly.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful, high pressure situations.
* Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
* Must maintain composure and objectivity under pressure.
* Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
* Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
* Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.
* Must be able to work with and understand financial information and data, and basic arithmetic functions.

Requirements

* Approach all encounters with guests and employees in a friendly, service oriented manner.
* Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
* Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
* Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
* Maintain friendly and warm demeanor at all times.
* Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
* Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel's standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
* Act as the liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
* Respond to guests’ problems, complaints and accidents. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or Food and Beverage Manager.
* Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
* Assist in service of functions as required.
* Assist in banquet set-up as required.
* Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
* Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
* Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
* Follow all state liquor laws.
* Be familiar with banquet menus and prices.
* Know hotel services and facilities.
* Enforce all hotel policies and safety rules.
* Be familiar with fire exit and fire extinguisher locations, and know how to operate.
* Supervise Banquet staff as directed by Banquet Manager/Banquet Supervisor/F&B Manager.
* Be familiar with and enforce all Standard Operating Procedures for the Banquet department.
* Hold pre-function meetings, and check staffing and menus prior to events.
* Make sure all required equipment is available for event.
* Give job tasks to servers and assign stations.
* Supervise service of station or room.
* Prepare banquet checks and obtain signatures from guest contact.
* Monitor ongoing functions throughout assigned shift.
* Assist servers throughout function.
* Supervise clean-up.
* Verify servers’ paperwork when event is complete.
* Assist the Banquet Manager/Supervisor/F&B Manager with the hiring and training of Banquet staff.
* Assist audio/visual company, as necessary.
* Correct hazards and notify management.
* Perform other tasks/jobs as assigned by Food and Beverage Manager.
* Attend meetings as required by management.
* Cross train as necessary for assistance as supervisor.
* Submit order of all supplies (candles, note pads, pens, uniforms) to Food and Beverage Manager for approval and maintain inventory levels.
* Handle items for “Lost and Found” according to the standards.
* Other duties as required.