Banquet Manager

Description

Hyatt Regency Tulsa Downtown is proud to be one of Tulsa's premier convention and event destinations, offering over 4**2,000 square feet of flexible meeting and event space** in the heart of downtown. Our team is committed to delivering exceptional hospitality by creating memorable experiences for our guests while fostering a culture where our colleagues can thrive.

At Hyatt, our purpose is to **care for people so they can be their best.** We are seeking an experienced, service-driven Banquet & Catering Manager who shares our passion for hospitality, leadership, operational excellence, and creating exceptional guest experiences.

**Primary Responsibilities:**

**Leadership & Team Development**

· Lead, coach, motivate, and develop the Banquet team while promoting Hyatt's culture of care and service excellence.

· Recruit, train, mentor, schedule, and evaluate banquet colleagues.

· Foster a positive, collaborative, and inclusive work environment focused on accountability and continuous improvement.

· Conduct performance evaluations, coaching conversations, and ongoing training.

· Ensure all colleagues understand Hyatt service standards, banquet procedures, and safety expectations.

**Event Operations**

· Oversee execution of all banquets and catering events, ensuring exceptional guest experiences.

· Direct room set-ups including classroom, theater, conference, reception, wedding, and banquet configurations.

· Ensure all Banquet Event Orders (BEOs) are reviewed, communicated, and executed accurately.

· Conduct daily BEO meetings with Culinary, Sales & Events, and Operations teams.

· Monitor service quality throughout each event and resolve operational issues promptly.

· Ensure banquet spaces consistently meet Hyatt presentation and cleanliness standards.

· Maintain proper staffing levels based on business demands.

**Guest Experience**

· Delivering exceptional hospitality that reflects Hyatt's commitment to caring for guests.

· Actively engage with meeting planners, clients, and guests throughout events.

· Resolve guest concerns quickly and professionally while creating service recovery opportunities.

· Maintain high guest satisfaction scores through proactive leadership and attention to detail.

**Administrative & Organizational Excellence**

· Manage all banquet administrative responsibilities with accuracy and attention to detail.

· Review and distribute Banquet Event Orders (BEOs), resumes, diagrams, and event changes.

· Maintain accurate banquet schedules, staffing plans, payroll, and labor controls.

· Coordinate event timelines with Sales, Events, Culinary, Stewarding, and Engineering.

· Monitor inventory of banquet equipment, linens, supplies, and operating equipment.

· Prepare reports, forecasts, labor schedules, productivity analyses, and operational documentation.

· Ensure accurate completion of daily paperwork, payroll approvals, checklists, and departmental records.

· Maintain organized event files and ensure proper communication across departments.

· Participate in weekly forecasting, departmental meetings, and operational planning sessions.

**Financial Management**

· Working with the Director of Food & Beverage with budgeting, forecasting, labor management, and expense control.

· Monitor banquet labor costs and productivity.

· Support revenue growth through operational efficiencies and exceptional guest service.

· Control banquet inventories and minimize waste.

· Assist with purchasing and vendor relationships as needed.

**Compliance & Brand Standards**

· Ensure compliance with Hyatt brand standards and operating procedures.

· Maintain all health, sanitation, safety, and food handling standards.

· Ensure compliance with local, state, and federal regulations.

· Promote safe work practices and maintain a clean, organized operation.

· Support sustainability initiatives and Hyatt operational programs.

Requirements

· Minimum three (3) years of hotel banquet leadership experience, preferably in a full-service hotel.

· Previous Banquet Manager or Assistant Banquet Manager experience strongly preferred.

· Experience managing large-scale meetings, conventions, weddings, and social events.

· Demonstrated leadership experience with recruiting, coaching, scheduling, and performance management.

· Strong organizational and administrative skills with exceptional attention to detail.

· Proven ability to manage multiple priorities in a fast-paced environment.

· Excellent written and verbal communication skills.

· Experience working collaboratively with Sales & Events, Culinary, and Operations teams.

· Strong financial knowledge including labor management, forecasting, budgeting, and expense control.

· Proficiency with Microsoft Office Suite; experience with Hyatt systems, Envision, Delphi, or similar event management software preferred.

· Ability to analyze reports and make sound operational decisions.

· Strong problem-solving and conflict-resolution skills.

· Flexible schedule includes evenings, weekends, and holidays.

**Physical Requirements**

· Ability to stand and walk for extended periods.

· Frequently lift and carry up to 35 pounds.

· Ability to bend, reach, climb stairs, and move throughout the hotel.

· Ability to respond quickly in a fast-paced operational environment