Birthday Party Team Member - Highlands Sports Complex

**BIRTHDAY PARTY TEAM MEMBER - Highlands Sports Complex**

**Sports Facilities Management, LLC**

*LOCATION: Triadelphia, WV*

**DEPARTMENT:  OPERATIONS**

**REPORTS TO:   DIRECTOR OF OPERATIONS**

**STATUS:  PART-TIME (NON-EXEMPT)**

**ABOUT THE COMPANY:**

Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

**POSITION SUMMARY:**

The Birthday Party Team Member is expected to provide excellent guest service while working with customers to create a great Birthday Party Experience. This position involves working with guest services, food and beverage departments and management.

**PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:**

* Greet and welcome all participants, parents, and/or community members
* Ensure participants/visitors are present for a specific permitted event
* Direct or assist to decorate space for hosting the birthday party
* Organize and facilitate games and/or activities
* Ensure packages and items purchased are received
* Operate arcade, e-sports and other venue specific devices
* Oversee the use of entertainment equipment
* Assist with event set-up and breakdown as needed
* Maintain a safe and clean work environment
* Provide courteous and friendly first-in-class service to all guests
* Be knowledgeable about the facility (practices, events, meeting dates/times)
* Know and enforce the venue policies and procedures
* Complete special projects, daily assignments, and other duties as assigned
* All additional duties assigned by management

**MINIMUM QUALIFICATIONS:**

* Flexible work schedule (e.g., nights, weekends, holidays, and long hours)
* Must be a team player
* Must have excellent verbal and written communication skills
* Ability to maintain focus in a high volume, fast paced environment
* Must have excellent guest service skills
* Ability to multi-task, prioritize and remain calm and focused in difficult and stressful situations
* Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
* Commitment to the safety and well-being of others
* Proficient in the use of computers and associated hardware
* Be self-motivated but still be able to follow directions from others
* Be well organized and able to multi-task
* Complete assigned tasks in a timely manner
* Customer service and cash handling experience preferred

**WORKING CONDITIONS AND PHYSICAL DEMANDS:**

* Working environment is fast paced
* May be required to sit or stand for extended periods of time and squat, stoop, or bend
* Must be able to lift and/or move up to 40 pounds
* Will be required to operate a computer, POS system and kiosk
* The facility has intermittent noise