Calhoun's Banquets & Events Manager - Knoxville

Job Summary:A Calhoun's Banquets & Events Manager will plan and lead this position's daily workflow and operational efficiency in an ongoing effort to increase store sales and profitability and provide quality customer service. Oversee the entire process from the beginning of communications and booking through the execution of events. These meetings will be for organizational and "same page" communication with focusing, improving, and upgrading Event Team execution - both in service and profitability. These must be done in a timely, constructive, and developmental manner.Is responsible for the review and certification of payroll and distribution on TipHaus for Events Payroll.Is responsible for event scheduling & discipline of Team Members as required in line with all company procedures and practices. Duties/ Responsibilities:Develop and implement strategies to improve customer service and experience on an ongoing basis.Ensures a consistent, efficient, pleasant customer service-oriented experience; resolves all customer service issues, complaints, or requests.Continually seeks and identifies methods to increase event sales and profitability; makes recommendations and/or implements changes as appropriate.Directs and leads all staff assigned to the Events Team; and ensures their understanding and execution of their roles before, during, and after every event.Collaborates with restaurant, culinary, and marketing to develop and implement budgets, sales and production goals, marketing strategies, and future promotions.Ensures all store facilities' physical maintenance, safety, cleanliness, and attractiveness.Oversee the implementation of inventory control, proper product levels, expiration rotation, event linen ordering, and display setup.