Catering & Conference Services Manager

Overview
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Outbound Sedona isn't a typical meeting destination — and Outbound Sedona isn't a typical hotel. A group-friendly basecamp where corporate retreats feel less like conferences and more like turning points. If you're a hospitality professional who believes great events are more than logistics — that they're experiences — we want, you helping lead the charge from day one.

**PERKS OF THE JOURNEY**

* Free room nights across the CoralTree portfolio
* Medical, dental, vision, life, and disability coverage
* FSA for healthcare and dependent care
* Paid time off and sick time
* 401(k) with company match
* Employee assistance program

**THE ROLE**

The Catering & Conference Services Manager is the connective tissue between our clients and every department in the building. You own the guest experience from the moment a group is confirmed through the final checkout — managing all event details, leading the planning process, and ensuring seamless execution across every touchpoint. This is a client-facing, detail-driven, high-ownership role that requires both strategic thinking and hands-on follow-through.

Responsibilities
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*Client & Event Management*

* Serve as the primary point of contact for confirmed group and catering clients, guiding them from contract through execution
* Conduct detailed planning meetings and site inspections to understand client vision, objectives, and event requirements
* Develop and distribute Banquet Event Orders (BEOs), group resumes, and all event documentation with accuracy and timeliness
* Personally greet group contacts upon arrival, orient them to the property, and remain accessible throughout their event
* Proactively identify upsell opportunities — enhancements, upgraded menus, added experiences — to maximize revenue while elevating the client experience
* Manage dietary requirements, special requests, and event-specific details with care and precision
* Directing all phases of group planning and execution, ensuring all client expectations are met and exceeded.
* Coordinating and managing all group needs from start to finish.

*Planning & Coordination*

* Act as the primary liaison between clients and all operating departments — Culinary, Banquets, Front Office, Housekeeping, Recreation, and AV
* Lead weekly BEO and resume review meetings, ensuring all departments are aligned and prepared
* Coordinate third-party vendors including AV providers, décor, transportation, and specialty experience partners
* Develop and manage event diagrams, timelines, group agendas, and run-of-show documents

*Sales Support & Business Development*

* Produce proposals and catering contracts for new business, in-conjunction events, and stand-alone catering inquiries
* Support the Sales team with site inspections, RFP responses, and prospecting for local and social catering business
* Maintain awareness of competitive landscape, market trends, and seasonal demand to inform catering strategy
* Assist in developing and executing against monthly and quarterly catering revenue goals

*Operations & Administration*

* Maintain complete and accurate client files, event records, and account data in Delphi (experience highly preferred) and HMS
* Support post-event follow-up, including billing reconciliation, client feedback, and rebooking conversations

Qualifications
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* 3+ years of experience in Catering, Conference Services, or Event Management within a hotel or resort environment
* Proficiency in Delphi is highly preferred; experience with HMS or comparable CRM a plus
* Strong working knowledge of Microsoft Office Suite
* Exceptional written and verbal communication skills — you can present to a C-suite and also rally a banquet team
* A proactive, solutions-first approach and the ability to stay calm and creative under pressure
* Deep attention to detail with the ability to manage multiple events and deadlines simultaneously
* A genuine passion for hospitality and creating experiences that people remember
* CMP (Certified Meeting Professional) or CSEP certification a plus

**SCHEDULE & PHYSICAL** Flexible schedule required, including evenings, weekends, and holidays based on event calendar. Ability to stand for extended periods, move through event spaces, and occasionally lift up to 25 lbs.