Catering & Events Coordinator

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. To ensure the Catering Sales & Conference Services teams are provided with accurate and effective administrative backup, support, and information with which to carry out their roles successfully To assist and develop working relationships with external and internal customers, representing the company and becoming a known point of contact Manage incoming inquiries via email and phone, and redirecting to the appropriate manager while delivering a warm, brand-aligned first impression. This includes but is not limited to updating seasonal Banquet Menus and updating Delphi resources as needed To continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times To develop and utilize a working knowledge of Catering Sales & Conference Service Managers’ events within a rolling 10-day cycle To manage the Delphi and associated software systems, ensuring operating procedures and standards are met and new staff trained in their operation To provide account management support when Catering Sales & Conference Service Managers are out of the office, including but not limited to: checking email, informing managers of any customer issues, assigning follow up to the appropriate manager, and partnering with the Catering Sales and Conference Service managers regarding all catering related responsibilities Assist with banquet functions as a registration attendant or event assistant when needed Motivate and inspires others to perform. Due to the cyclical nature of sales, the work schedule may vary to reflect the business needs of the hotel/clients.