Catering Manager

**Overview:**

Here at Chick-fil-A we are seeking an experienced Catering Manager to lead and grow our outside sales division. In this role, you will spearhead the acquisition, production, delivery, and follow-up for all catering orders, while fostering strong relationships with our clients. We hire the friendliest people who have a heart for customer service and a passion for working in a community-minded restaurant setting.

**Responsibilities:**

* Oversee and manage all catering operations, ensuring timely and accurate fulfillment of orders.
* Spearhead the acquisition, production, delivery, and follow-up for all catering orders.
* Delegate tasks effectively, ensuring timely completion, while also contributing hands-on as needed.
* Grow and develop catering relationships through personal interactions, traditional marketing, and digital communication in alignment with corporate and local strategies.
* Maintain advanced knowledge of Chick-fil-A’s product mix and company vision, staying current with company-wide marketing initiatives.
* Handle guest issues that may arise during the catering experience, ensuring flawless follow-up and resolution.
* Demonstrate commitment to our restaurant vision and maintain a positive working relationship with all team members.
* Collaborate with the kitchen, front-line teams, and leadership to ensure catering operations run smoothly.

**Qualifications & Requirements:**

* **Experience:** Previous experience and knowledge in the catering industry is required.
* **Leadership Skills:** Proven ability to lead and motivate a team, ensuring high performance and adherence to standards.
* **Customer Service:** Strong commitment to superior customer service, with the ability to handle guest concerns and complaints effectively.
* **Communication:** Excellent communication skills, with the ability to collaborate across teams and build lasting relationships with clients.
* **Organizational Skills:** Responsible, accountable, and highly organized, with an analytical and meticulous working style.
* **Punctuality:** Reliable and consistently meets deadlines and shift start times.
* **Certification:** ServSafe Manager Certification (or ability to obtain after hiring).
* **Attitude:** Positive attitude with a desire to grow both business and personal skills in a fast-paced environment.
* **Availability:**Must be accessible outside of regular restaurant hours to strategize and fulfill last-minute orders.

**Benefits:**

* Opportunities for individual growth and leadership development.
* Paid time off with tenure.
* Healthcare access and subsidies (for eligible roles).
* Sundays off, with the exception of required team meetings.
* Direct communication with the Operator.
* Competitive pay.
* And more!