Concierge + Events Coordinator

Position: Full-Time Hourly

Here’s the scoop:

The Building Service Lifestyle Coordinator is the first person our guests and members see! This person is polished, energetic, and thrives on creating memorable, hospitality-driven experiences. A can-do attitude is essential to anticipate our customers’ needs, deliver personalized service, and contribute to a vibrant, community-focused environment.

This role goes beyond concierge service. Serving as a key driver of resident satisfaction, retention, and leasing success through elevated service, engaging events, and direct support of the leasing process.

This position reports to the Assistant Executive Director with additional support from the Director of Facilities.

What this opportunity entails:

Provide warm, friendly, and elevated hospitality while promoting the Kenect lifestyle and brandAct as a brand ambassador by building meaningful connections with residents and prospects to support retention, referrals, and leasing conversionsSupport leasing efforts by assisting with tours, answering prospect questions, and helping guide prospective residents through the decision-making processPartner closely with the leasing team to identify opportunities to enhance the prospect experience and support lease conversionsSupport overall building operations through daily property walkthroughs, identifying needs, and coordinating with maintenance and facilities teamsOversee quality control and maintenance requests related to amenity spaces, including the dog run, parking areas, fitness center, and shared spacesMaintain curb appeal by placing signage at the beginning of each shift and returning it at the end of the dayGreet residents, visitors, and prospective members while providing personalized and attentive serviceHelp ensure the safety of residents and the property by monitoring building systems and reporting any unusual activitySupport mailroom operations and help ensure a seamless, white-glove package experience for residents and coworking membersMaintain the overall appearance and ambiance of the lobby, model units, and common areasAssist with visitor sign-in procedures and general front desk organizationPlan, promote, and support the execution of resident events and community programmingUse events as an opportunity to build community, enhance resident satisfaction, and support leasing activityPartner with marketing to drive engagement, attendance, and overall event successConduct regular inspections to help ensure the property remains safe, functional, and visually appealingMaintain a clean, organized, and professional appearance in alignment with brand standardsAttend required meetings and training sessionsProactively engage residents using the 3ft rule, creating welcoming and positive interactionsUse open body language—standing, greeting, and smiling—to deliver approachable, high-touch service

What we need from you:

2+ years of concierge, hospitality, or multifamily experienceExperience supporting leasing, sales, or customer conversion preferredExperience with event planning, community programming, or resident engagementFamiliarity with Yardi, CRM systems, and Rent Café is preferredStrong interpersonal skills with the ability to build relationships and influence decisionsA track record of contributing to resident satisfaction, retention, or sales goalsStrong attention to detail and ability to manage responsibilities efficientlyExcellent communication, organization, and problem-solving skillsKnowledge of Fair Housing, ADA, and Equal Opportunity Housing regulationsA genuine passion for hospitality and creating exceptional resident experiencesRequired Education/Training:

2+ years of concierge experience in hospitality and/or multifamily housing

Top Characteristics of successful Kenect Team Members:

Resourceful Adaptable + FlexibleAbility to thrive in unstructured environments Entrepreneurial spirit Passionate Service oriented Self-motivated + pro-active Team player Strong work ethic + takes pride in their work Page Break