Conference and Events Coordinator

Job Description

Conference Services Coordinator - COORCSVC

Department: Sales and Marketing

Reports To: Director of Sales and Marketing

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Conference Services Coordinator is responsible for the successful planning, coordination, and execution of conferences, meetings, and events held at the hotel. This role involves liaising with clients, managing event logistics, overseeing setup and teardown, and ensuring exceptional guest experiences.

Responsibilities
• Client Relations:
• Build and maintain strong relationships with clients.
• Conduct site inspections and propose suitable event spaces.
• Provide comprehensive event planning and consultation services.
• Address client inquiries and concerns promptly and professionally.
• Event Planning and Coordination:
• Develop detailed event plans, including timelines, budgets, and floor plans.
• Coordinate with various departments (catering, housekeeping, engineering, etc.) to ensure seamless event execution.
• Manage event budgets and track expenses.
• Oversee event setup and teardown, including audiovisual equipment, furniture, and décor.
• Handle event registration and attendee management.
• Logistics and Operations:
• Coordinate with vendors and suppliers to secure services like catering, transportation, and entertainment.
• Manage room blocks and guest reservations.
• Monitor and enforce hotel policies and procedures.
• Troubleshoot and resolve issues that may arise during events.
• Conduct post-event evaluations and identify areas for improvement.

Qualifications
• Proven experience in event planning and coordination.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in event planning software and tools.
• Ability to work under pressure and meet deadlines.
• Attention to detail and a commitment to delivering exceptional service.
• Flexibility to work varying shifts, including weekends and evenings.

Perks & Benefits:
• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

Picture yourself as a member of the Naples Grande Beach Resort family!

Celebrating 30 years in 2016

Help us celebrate our 30the year in our community! The Naples Grande Beach Resort now seeks new teammates to help continue the traditions established by our family of professional service providers. As we search for new team members, we are looking for energetic, enthusiastic individuals who embody the culture of our resort: fun-loving, professional and dedicated to excellence.

This inviting beach property sets the standard for treating guests and families to a service experience like none other in the Naples area. We pride ourselves on allowing our team members to be responsible for their own actions and guest interactions to create timeless memories, allowing our guests to experience all the resort has to offer including: our tranquil spa and hair/nail salon; incredible culinary delights; the largest guest rooms in southwest Florida and an unmatched level of service and attention from our world-class service providers from across the globe. Northwood Hospitality LLC, our owners, have invested more than $20 million in transforming the resort into a one-of-a kind gulf front haven.

Our hotel recently received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort.

Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:

Full Time Hires (normally scheduled 40 hours per week): Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) plus Company match and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

Part Time Hires (normally scheduled 16-29 hours per week): Eligible for Paid Time Off, 401(k) plus Company match and Resort Stay Program.

On Call / Seasonal / Interns (available on call/as needed for special events or during peak business/no guarantee of schedule): Eligible for 401(k) plus Company match and discounted Stays at other Northwood properties.

For our Applicants: The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's race, color, national origin, ethnicity, religion, age, gender, marital status, sexual orientation, covered veteran status, or physical and mental disability, pregnancy, or on the basis of any other status protected by law. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.

The Naples Grande Beach Resort is a drug free workplace and an EOE employer. We conduct pre-employment drug screens, social security number checks and criminal background checks on all new hires and may, depending upon position, conduct a credit or driving check. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire.