Convention Services Manager - Port St Lucie, FL

Marriott Hutchinson Island Resort, Golf & Beach Villas is a prestigious hotel and resort destination located on Hutchinson Island, known for its stunning oceanfront views, luxurious accommodations, and exceptional amenities. This resort provides guests with an idyllic getaway experience combining world-class golf, pristine beaches, and upscale villa accommodations. The Marriott Hutchinson Island Resort caters to a diverse clientele, including leisure travelers, golf enthusiasts, and business and event planners seeking an exquisite setting for conferences, meetings, and social gatherings.

The resort is currently seeking a highly skilled Convention Services Manager (CSM) to oversee and manage the seamless execution of all group events and conventions that are handled through the Sales Department. This full-time position requires a dedicated professional who can coordinate and communicate every detail associated with events to ensure complete client satisfaction. As a pivotal link between clients, sales, and various hotel departments, the Convention Services Manager will play a crucial role in delivering exceptional event experiences that drive repeat bookings and positive referrals.

In this role, the Convention Services Manager will be responsible for providing exemplary customer service to both internal partners and external clients at all times. The successful candidate will demonstrate strong communication skills to promptly respond to inquiries and deliver clear, professional information aligned with Concord Hospitality's standards. Attention to detail, organizational skills, and time management capabilities are essential for meticulously managing event particulars including room blocks, meeting spaces, event orders, banquet event orders, billing details, contract clauses, and group history. The CSM will actively participate in client site visits, tasting panels, and planning meetings, ensuring proactive engagement and thorough preparation for each event.

Additionally, the Convention Services Manager will work closely with revenue management and other hotel teams to forecast group room and food & beverage revenues accurately, maximizing hotel profitability. Knowledge of the hotel's function spaces, food and beverage offerings, pricing, and audiovisual capabilities is crucial to delivering successful events. The role also requires proficiency in digital sales systems such as Delphi, CITY, and PMS, aligning with the hotel’s revenue strategies.

The Convention Services Manager is expected to possess a team-oriented mindset, fostering collaboration and exhibiting entrepreneurial spirit. They will often work independently with minimal supervision but also lead and support team efforts to achieve shared goals. Due to the nature of event management, flexibility in schedule and willingness to attend events outside regular hours is a necessity.

Concord Hospitality, the operating company, is committed to creating a positive work environment grounded in five foundational Cornerstones: Quality, Integrity, Community, Profitability, and Fun. The company values its associates and offers a comprehensive benefits package including medical, dental, and vision insurance, life insurance, disability options, 401K, tuition assistance, discounted room rates, training, and career advancement opportunities. The employer promotes a culture where associates feel valued and supported, inviting those seeking professional growth and engaging teamwork to join their team.

This opportunity offers competitive wages and the chance to work in one of Florida’s premier resort locations. The Marriott Hutchinson Island Resort, Golf & Beach Villas, under Concord Hospitality, invites applicants committed to excellence in hospitality and event management to apply. This position is not affiliated with Marriott International but provides an exciting career path within Concord’s portfolio of properties.

High school diploma or equivalent
Minimum of two years experience in event or convention services management
Strong communication skills
Proficiency in Microsoft Office and event management software
Ability to work flexible hours including evenings and weekends
Willingness to attend off-site customer functions
Strong organizational skills
Ability to multitask and work well under pressure
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