Coordinator, Event & Operations

REQ10415 Coordinator, Event & Operations (Open)

TITLE:

Coordinator, Event & Operations

Division:

Entertainment Operations

Department:

Entertainment Operations

Reports to:

Manager, Event & Operations

Direct Reports:

N/A

Last Updated:

Jan 2023

POSITION SUMMARY:

Assist Event & Operations in the development and implementation of goals, objectives, policies and priorities of all Event Program and activities to Studio City Event Center

PRIMARY RESPONSIBILITIES:

Assist Event Managers in all aspects of event operations.Coordinate part-time support staff with the appropriate Department, i.e. ushers and any other part-timers for designated events with the Company.Liaise and co-ordinate with hirers to establish and finalize their event needs and requirements per show Riders.Take an event from start to finish by overseeing all aspects of delivery with Promoter and various Departments.Liaise with Ticketing Department to ensure the right plan is configured before tickets go on sale.Help co-ordinate the sale of merchandise on site.Help co-ordinate promoter equipment needs with ETD Dept.Prepare and monitor event billing activities with Finance Manager and rest of the team.Prepare venue requirements as instructed, arrange and ensure the facilities are properly set up for the event.Provide on site support, response to any emergency situations Handle customer related issues and resolve guest complaints and escalate issues to Duty Manager.Handle ad-hoc projects/events as and when requiredOther duties as deemed necessary or as directedAdhere to all Company policies and procedures.

QUALIFICATIONS & EXPERIENCE:

Degree or Diploma in a related discipline plus 1 year related hands-on experience in events related role preferred.Willing and able to work a flexible schedule including evenings, weekends and holidays as required.Well organized, meticulous, enthusiastic team player and self-starterComputer literacy, including Word, Excel and PowerPointGood working attitude and willing to learnExcellent command of written and spoken English and ChineseExperience in events related role is an advantage