Coordinator, Event Operations and Experience

Coordinator, Event Operations and Experience

Department: Event Operations and Experience (Miami Open)

Direct Supervisor: Director, Event Operations and Experience (Miami Open)

Status: Full-time

Summary:

The Event Operations and Experience Coordinator will support the planning, design, and execution of the Miami Open, helping to create a best-in-class experience for guests, partners, and stakeholders. Working closely with the Director of Event Operations and Experience, this individual will serve as both a lead and support on multiple projects that shape the overall look, feel and functionality of the event.

The ideal candidate is a highly organized, self-motivated professional who thrives in a fast-paced environment, can successfully manage multiple projects simultaneously, and combines creative thinking with strong operational execution. They are passionate about live, large-scale events and delivering memorable guest experiences through thoughtful planning and attention to detail.

Location:

This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities:

Campus Design & Experience

Support the overall design, planning and execution of the Miami Open through intentional planning of campus spaces, facades, signage, art installations, restaurant partners, and overall campus FF&E
Assist with the planning and execution of campus space build-outs, including layouts, FF&E, food and beverage integration and guest experience
Coordinate the development of creative design assets from concept through production, including design reviews, revisions, approvals and final artwork delivery to vendors
Source, coordinate and manage vendors across multiple campus projects, ensuring deliverables are completed on time and within scope


Fan Journey and Ancillary Event Planning

Support the planning of the fan journey for Miami Open guests, including arrival, parking, entrances, wayfinding and touchpoints throughout campus
Coordinate with internal departments to deliver a seamless guest experience from arrival through departure
Support the ideation, planning and execution of in-tournament Miami Open ancillary events, hospitality experiences and tournament programming


Project Management

Support multiple projects simultaneously while maintaining project timelines and deliverables
Assist with budget management, including managing budget trackers, processing purchase order and invoices, and monitoring expense
Track vendor contracts, insurance certificates and other required documentation
Coordinate with internal departments and external vendors to monitor project progress and communicate updates, deadlines and action items

Qualifications:

Bachelor’s degree in Hospitality, Business, Marketing, Communications or related field preferred (or equivalent experience)
1-2 years of experience in hospitality, event operations, experiential marketing, luxury events or related industries preferred
Outstanding organizational skills with the ability to manage multiple projects at once
Exceptional attention to detail and ability to work effectively in a fast-paced environment
Ability to build strong working relationships with internal stakeholders, vendors and external partners
Strong organizational skills, interpersonal, verbal and written communication skills
Flexibility to work extended hours, including evenings, weekends and event days as needed
Proficiency in Microsoft Office Suite (Word, Excel and PowerPoint)
Experience using software such as SketchUp, Bluebeam or similar platforms is preferred

Featured Benefits:

Medical, dental, and vision insurance
Life insurance (including voluntary coverage for spouses and children)
Long term disability insurance
Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
Employee gym, subsidized lunch program, and discounts on a variety of products and services
401k, Paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening.

It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.