Crew Leader II

**Posting number:** 14489

**Department:** Cultural Facilities, Arts & Entertainment

**Division:** Cultural & Convention Center

**Job classification:** Crew Leader II

**Posting type:** Open

**Categories:** Facility Management, Arts, Design, Entertainment & Media

Summary
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Dive into the heart of arts, culture, and entertainment in Hampton Roads with SevenVenues, the City of Norfolk's Department of Cultural Facilities, Arts and Entertainment! We're the epicenter of unforgettable experiences, ensuring our diverse public assembly facilities – Scope Arena, Chrysler Hall, Attucks Theatre, Wells Theatre, Harrison Opera House, Harbor Park, and Open Air Events – remain vibrant and relevant. We connect residents, visitors, and tourists to Norfolk's rich cultural landscape, offering exceptional entertainment services and meticulous management of these iconic venues. Join us as we create, inspire, and celebrate through the power of live performances, diverse community events, and captivating public art – it's more than entertainment, it's an experience.

The CFAE Operations Team requires a crew leader with the understanding of our seasonal ice build/removal processes, arena floor cover installation, basketball floor assembly, housekeeping needs, Showmobile operations and construction of various tents and stages, requiring hands-on experience with site-specific equipment. Supports the overall function of indoor and outdoor events by supervising the daily operations of personnel and equipment setup. Coordinates, schedules, and directs event operations crews for preparation and restoration of city facilities before and after events. Ensures event facilities and equipment are maintained in clean, working order. Aids facility management and serves as a facility representative.

**Department Hiring Salary Range: $48,666 - $55,845**

Examples of duties
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Essential functions include but are not limited to:

* **Manages** the daily activities of the crew by generating and distributing conversion guidelines, drawings, layouts, setup plans and cleaning assignments, detecting changing event requirements, ensuring safety, providing guidance and technical assistance, monitoring work to ensure that jobs are completed in a professional and timely manner, performing inspections, and preparing reports. Function as a lead worker by performing essentially the same work as those directed.
* **Oversee** upkeep, installation and storage of all tools, staging, decking, bleachers, portable seating, tables, tents, furniture, hockey and basketball equipment, bike racks and outdoor events equipment. Reports required maintenance repairs, contacts vendors for service calls, and facilitates scheduling of maintenance for the facility, equipment, and vehicles. Performs event equipment maintenance and basic repairs as needed.
* **Supervise** personnel by monitoring training needs, implementing policies and procedures, coordinating schedules, contributing content for performance evaluations, and serving on interview panels.
* **Works closely** with the event team to ensure event goals and requests are achieved by monitoring the effectiveness of available services, obtaining, and maintaining inventory of event equipment at facilities, conducting site visits, responding to inquiries, and initiating action where required. Facilitate event scheduling by communicating event logistics including available resources, setup options, conversion capabilities, and overall time requirements.
* **Coordinates** manpower and provides direct supervision to operations personnel and contracted staff during events. Provides customer service support by responding to customer feedback and problems. Resolves problems or complaints from clients and the public in accordance with established policies and procedures. Serve as a City Executive for events as required.
* **Performs** administrative duties, coordinates meetings, maintains records, develops reports and correspondence. Prepares estimates of potential operations costs by assessing manpower and materials. Monitors and obtains supplies required for daily use and special projects, restocking and issuance, fulfilling in-house requisitions, reviews and approves invoices, and makes budget recommendations.

Qualifications
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Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

Four years' experience

**Preferred Education/Experience:**Associate's degree

Three years of event experience

**Preferred License(s) and/or Certification(s):**Forklift Certification

Supplemental information
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**Work Location:**201 East Brambleton Avenue, Norfolk, VA 23510

****Work Schedule:****40hrs / per week, Mon – Fri / 7:30am – 4:30pm. Must be able to work flexible hours including evenings, weekends, and holidays