They are now at a critical growth stage and hiring a Customer Support Operations Lead to own and scale the support function. This is an amazing opportunity if you’re looking to grow, where you will directly impact the growth and success of an incredible company and team. The current Customer Success Director needs to shift fully into lifecycle customer success — onboarding, training, renewals — and the team is looking for someone who can take over the day-to-day ownership of chat support and build out support operations and processes. Qualifications • 2–5+ years in a B2B SaaS support or support operations role, ideally in a startup or high-growth company. By applying for this position, you agree to receive text message updates from SaaS Talent related to job opportunities.
Create an account to see the full posting, access our search engine, and more.