Destination Services Manager

As the Destination Services Manager, you will be responsible for cultivating client relationships, managing destination/event requests, and overseeing execution of décor, entertainment, transportation, and activity programs for groups hosted at the property. Role Overview: • Serve as the onsite Mugwump representative at the resort, partnering closely with property staff, sales, and catering teams • Act as the primary point of contact for corporate and social group clients staying/meeting at the property • Develop customized destination/event proposals including décor, entertainment, activities, tours, and transportation solutions • Manage full program lifecycle: inquiry → proposal → contract → execution → post-event follow-up • Oversee event logistics and coordinate with Mugwump’s operations/production team to ensure seamless delivery • Maintain strong knowledge of local vendors, attractions, and experiences to enhance guest programs • Provide onsite support during events, ensuring all elements are executed to Mugwump and property standards • Build and maintain strong relationships with resort staff to promote Mugwump services to incoming groups • Track program budgets, invoices, and profitability • Identify opportunities for upselling and repeat group business Qualifications: • 3+ years’ experience in destination management, event planning, or hospitality (DMC, resort, or luxury property preferred) • Bachelor’s degree in Hospitality, Event Management, or related field (preferred) • Strong knowledge of corporate meetings, incentive travel, and social events • Excellent communication, presentation, and client service skills • Highly organized with exceptional attention to detail • Ability to manage multiple programs simultaneously in a fast-paced environment • Professional appearance and ability to represent Mugwump at a luxury property level • Flexible schedule including evenings, weekends, and on-call availability during events • Familiarity with Ponte Vedra/Jacksonville area vendors, venues, and activities a plus Why Join Mugwump Productions? Mugwump Productions is a premier event décor and destination management company with over 30 years of experience designing memorable experiences for corporate, social, and wedding clients.