Director, Event Attendee Registration Experience

What You Will Do Here • Team management, individual mentoring, and coaching • Provide direct management responsibility over the Attendee Experience managers and team through clear and consistent direction as well as timely and effective feedback to team members that require coaching assistance • Provide clear and consistent direction to the Attendee Experience team • Offer timely and effective feedback to team members that require coaching assistance • Meet with direct reports every month through M&IW’s monthly coaching sessions and review current projects, provide guidance on questions, recognize accomplishments, and directly manage issue/resolution opportunities • Mentor team members on professional and personal goals • Support and recognize growth and promotional opportunities of each team member • Train on all company software • Deliver messaging for monthly meetings • Provide lead Event manager services for meetings, if applicable • Travel domestically and internationally to assist with onsite staffing and training, if applicable. • Work closely with the Customer Success Management teams to ensure the Attendee Experience team is meeting and achieving each account’s specific goals • Work closely with the Business Intelligence team to better understand business analytics and how to utilize past historical data to strategize future needs. Who You Will Work With • Reporting to the Vice President, Global Operations • Internal team members from multiple departments • External Clients and Key Stakeholders What You Will Bring • College degree or equivalent experience • Director level experience, specifically managing an Event Attendee Registration department • Experience running events 4000+ in the registration role • A passion for registration and various registration technologies • Deep level of Cvent registration knowledge • Ability to sell the service from strategic and revenue driven perspective • Experience developing mid-level managers • Minimum 7-10 years of experience in the meetings industry, specifically in operations • Knowledge of virtual and hybrid event options • Proven excellent oral and written communication skills in both internal and client-facing environments • Demonstrated track record of successfully managing multiple projects simultaneously • Ability to deliver creative outputs in a constricted timeline while maximizing available resources • Experience working in a virtual office environment a plus • Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word and Power Point) M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies.