Director of Banquets and Event Operations

The Director of Banquet and Event Operations leads on-site teams delivering meetings, banquets, and special events. This role oversees event service, banquet, and event technology staff; ensures accurate room setup, timing, and service; coordinates closely with culinary and sales; and manages budgets, inventories, and safety standards. The director focuses on consistent, high-quality guest experiences and develops staff through clear communication, training, and performance management.

Responsibilities

Lead daily banquet, event service, and event technology operations to ensure smooth execution of events.Develop and manage event operations budgets, controlling costs while supporting revenue goals.Oversee event logistics, room setup, equipment, and cleanliness of function and back-of-house areas.Maintain strong client relationships, consulting on event requirements and ensuring high guest satisfaction.Supervise, schedule, and develop event operations staff, ensuring training, safety, and performance standards.Coordinate with culinary, sales, and other hotel departments to deliver cohesive event experiences.Implement and uphold brand standards, policies, and emergency procedures within event operations.Review and continuously improve event operations processes and performance metrics.Required Skills

Event operations managementBanquet service standardsBudgeting and cost controlStaff scheduling and leadershipEvent technology coordinationFood safety and sanitation complianceCustomer relationship managementCross-departmental coordinationSafety and emergency proceduresPerformance measurement and KPIs