Director of Event Planning Job at Marriott International in San Diego

Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Managing Event Planning Operations Assigns all events turned over to Event Planning team.Oversees for turned opportunities' function space and group room blocks.Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.Leads execution of activities to support the Event Management strategy.Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.Leads discussions to review event complexity and proactively avoid service challenges and failures.Ensures the property is apprised of all groups that will impact property operations.Manages customer budgets to maximize revenue and meet customer needs.Maintains inventories to maximize customer satisfaction and revenue opportunities.Works with highly complex or high profile groups when financial impact will be significant. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.Strives to improve service performance.Empowers employees to provide excellent customer service. Managing the Sales and Marketing Strategy