Director of Events

People who deeply care about creating a friendly, warm experience for our guests. The goal of this role is to guide and develop managers and team members to be their best while delivering excellent customer service to clients, and ensure core operations are meeting/exceeding the Company’s high standards. • Coach and counsel Event Management Team in development and training of event staff and teamwork through real-time feedback and regular performance reviews • Provide accountability and corrective action plans to managers and team members when necessary • Lead weekly BEO Meeting and the distribution of all content for meeting: BEOs, floorplans, and any other required documents • Interface with back of house staff to ensure proper delivery and coordination of food service that meets client’s expectations and First Batch standards • Act as main point of contact for assigned event clients immediately following booking, throughout planning process, and during the event • Create & maintain relationships with outside vendors. • 4+ years of team management experience overseeing event and banquet managers • Ability to collaborate with culinary and sales leadership • Skilled in anticipating client needs, proactively addressing challenges, and managing guest recovery.

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