Director of Events

You will build and lead a team of four direct reports: Seasonal Event Managers and Assistant Event Managers who lead 250+ seasonal employees in the field, a Seasonal Events Coordinator who keeps the administrative engine running, and a Seasonal Guest Relations Coordinator who oversees our guest-facing service channels. You are someone who: • Owns outcomes: you build the systems, set the standards, and hold the line on execution quality across every market • Develops people: you invest in Seasonal Event Managers and AEMs, giving them the tools and training to run world-class events independently • Thrives at scale: overseeing 250+ seasonal employees across multiple locations doesn’t overwhelm you; it energizes you • Champions the guest: every operational decision ties back to delivering a magical experience for hundreds of thousands of guests • Brings calm to complexity: fast-paced, high-stakes live event environments are where you do your best work • Communicates with clarity: across VP leadership, event managers, frontline staff, and local market partners Team Leadership, Training & Development • Directly supervise Seasonal Event Managers, Assistant Event Managers, the Seasonal Events Coordinator, and the Seasonal Guest Relations Coordinator • Design and deliver a comprehensive seasonal onboarding and training program for Event Managers and AEMs, equipping them to lead FOH and BOH operations to WOI standards • Support Event Managers in hiring, onboarding, and developing the 250+ seasonal employees in their teams • Build a culture of accountability, clear communication, and operational excellence across the entire seasonal workforce • Establish performance expectations, conduct evaluations, and partner with our staffing team on strategy and workforce planning • Serve as the primary escalation point and field coach for Event Managers navigating complex operational situations • Bachelor’s degree in Event Management, Hospitality, Business Administration, or related field preferred • Proven experience in large-scale live event operations, seasonal entertainment, or venue management • 3+ years of experience leading and managing teams : multi-site and seasonal workforce experience strongly preferred • Demonstrated success training and developing event managers or supervisors who lead frontline teams • Experience managing or overseeing customer service or guest relations functions, including complaint resolution, refunds, and chargeback escalations • Deep knowledge of event logistics, FOH/BOH operations, safety compliance, and risk management • Advanced proficiency in ticketing platforms, box office operations, and CRM software (ZenDesk preferred) • Strong background in guest relations and service excellence standards • Proficiency in G-Suite; experience with Deputy or similar workforce scheduling software is a plus • Data-driven mindset : experience using operational metrics and guest feedback to guide improvement • Excellent problem-solving, communication, and negotiation skills across all levels of an organization • Ability to manage multiple priorities in a fast-paced, high-pressure live event environment • Willingness and ability to travel to multiple US markets throughout the event season • Flexible schedule including evenings, weekends, and holidays We move fast, we set high standards, and we care deeply about the work we do and the people we do it with.