Entertainment Hospitality Coordinator

***\*Please note: resume is required for this position.***

Pay Rate: $22.00 an hour

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

* In partnership with the Entertainment Manager and/or Marketing Director, the Hospitality Coordinator is responsible for administering various Treasure Island and venue designed programs to support local production & touring personnel.
* Maintain back of house hospitality expectations & backstage division-wide goals.
* The Hospitality Coordinator will meet & greet the tours upon arrival to the venue and be available to assign dressing rooms and is the point of contact for all hospitality needs.
* Coordinate show day runners for assigned duties at direction of Artist Tour Managers
* Assist in sourcing items to fulfill Artist riders including food, drink, and other items necessary for the Artist’s performance.
* The Hospitality Coordinator will check dressing rooms periodically through the day to tidy up and collect any towels to be washed and refresh as needed.
* Partner with Treasure Island Food and Beverage Department to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.
* Will be the backstage brand ambassador and the face of the service culture program.
* Research best practices and collaborate with the Artist Services team & Venue Entertainment Manager to develop venue opportunities to increase engagement, increase Artist/Crew satisfaction.
* Work with Entertainment Manager & Food & Beverage Director’s Catering Teams to help facilitate advances.
* Pre and post show walk through with checklist to make ready all backstage Artist & Touring crew areas and notate any damage to be repairs.
* Oversee all dressing room and bus stock, including after-show meal coordination.
* In coordination with the Casino Marketing Director, Finance Director, Entertainment Manager and Production Managers, co-manage any applicable backstage program budget and process vendor invoices.
* Coordinate Artist Logistics to and from Treasure Island Resort & Casino as needed via an outside transportation vendor.
* Work with Hotel Group Specialist to secure Hotel Room Blocks for Entertainers and execute Rooming lists, arrivals, and special requests pertaining to hotel accommodations.

**KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES**

Required Knowledge and Certification:

* National Live event experience preferred
* Working knowledge of contract review, rider, and other legal documents

Preferred Knowledge and Certification:

* 1 or more years of backstage/production/hospitality experience.
* 2-3 years of work experience in a comparable role.
* 1-2 years of leadership experience.

Required Skills:

* Must be able to maintain composure, and maintain a high level of discretion around high profile artists/guests and work in an often hectic and loud environment.
* Must have strong organizational, time management and multi-tasking skills.
* Proficient in computer skills and Microsoft Office Suite required (Word, Excel, Outlook, PowerPoint).
* Possess a positive outlook, strong communication skills (both verbal and digital) and the ability to engage others.
* Must possess strong problem-solving skills and demonstrated experience finding creative solutions.
* Has a natural interest in helping others and a heart for service.
* Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment.
* Must be able to lift 30 lbs. using proper lifting techniques.

Required Abilities:

* Ability to follow established dress code policies and practice good personal hygiene
* Ability to interact with guests, coworkers and management in a professional and courteous manner
* Ability to work independently or as a team to complete multiple tasks
* Ability to serve both internal and external customers
* Ability to adapt quickly to changing priorities

**PHYSICAL DEMANDS**

* Must be able to walk, stand, or sit for long periods throughout the day
* Must have the ability to independently lift 25+pounds routinely
* Must be able to perform repetitive hand and wrist motions

**WORKING ENVIRONMENT**

* Office, gaming floor and convention center environment including flashing / strobe lights, frequent loud noises and cigarette smoke, and outdoors for guest events
* Must be able to work in cramped, tight quarters
* Must be willing to work a flexible schedule including all shifts, weekends and holidays
* May occasionally must deal with angry or hostile individuals
* High volume direct public contact