Event and Sales Manager

Description

**Job Title:** Event Sales Manager
**Reports To:** Director of Sales & Events / Director of F&B / General Manager
**Department:** Sales & Events – Food & Beverage
**Employment Type:** Salaried, Exempt

**About José Andrés Group**

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

**Position Summary**

The Event Sales Manager drives profitable private dining and events revenue while delivering gracious, detail-perfect experiences. You’ll own the full sales cycle—from prospecting and proposals to contracting, BEO creation, and post-event follow-up—partnering closely with Culinary, Beverage, and Operations to execute flawlessly and build repeat business.

**Key Responsibilities**

**Sales Strategy & Pipeline Management**

* Prospect and qualify leads across corporate, social, hotel, and agency segments; conduct site visits and tastings.
* Build proposals and menus tailored to occasion, budget, and brand standards; negotiate and close with clear timelines.
* Manage holds, options, and room blocks (as applicable); secure deposits and signed contracts to policy.
* Maintain accurate forecasts, pace, and pipeline health; meet or exceed monthly/quarterly revenue targets.

**Event Design, BEOs & Execution Partnership**

* Translate client vision into detailed BEOs (menus, staffing, floor plans, AV, décor, timelines).
* Lead internal hand-offs and pre-con meetings; ensure teams have complete and current event specs.
* Be on-site for key programs as needed; support real-time adjustments that protect guest experience and margin.
* Conduct post-event recaps; capture feedback and opportunities for future bookings.

**Client Service & Account Growth**

* Provide white-glove service from first inquiry to post-event thank-you; maintain CRM notes and contact plans.
* Grow repeat and referral business with strategic touches, offers, and partnerships.
* Manage VIP, concierge, and hotel partner relationships where applicable.

**Cross-Functional Collaboration**

* Partner with Culinary/Beverage on seasonal packages, tasting notes, and costed menus.
* Align with Operations on staffing plans, set-ups, and service standards; with Marketing/PR on content and promotions.
* Coordinate with Finance on invoicing, deposits, credits, and final billing accuracy.

**Revenue Management & Reporting**

* Optimize mix and margins via pricing, minimums, upsells (pairings, premium bars, enhancements), and room usage.
* Track KPIs (inquiries, conversion, ADR, covers, revenue mix, event profitability) and share weekly dashboards.
* Monitor market trends and competitive sets; recommend offers and calendars that drive demand.

**Compliance & Brand Standards**

* Ensure contracts, COIs, permits, and vendor agreements meet company and local requirements.
* Uphold JAG brand voice and service standards across proposals, collateral, and the guest journey.

Requirements

**Required Qualifications**

* 3–5+ years of event/private dining sales in upscale restaurant, luxury hotel, or catering environment.
* Proven track record meeting/exceeding revenue targets with strong close rates.
* Expert communicator and negotiator; polished client presence and writing skills.
* Proficiency with CRM and event tools (e.g., TripleSeat/SevenRooms/Delphi), diagrams (Social Tables), and POS basics.
* Strong project management and attention to detail; calm under pressure and deadline-driven.
* Schedule flexibility (nights/weekends/holidays) based on event needs.

**Working Conditions & Physical Requirements**

* Hybrid office/on-property; frequent walk-throughs of event spaces and dining rooms.
* Stand/walk for extended periods during events; occasional lifting of materials up to ~25–35 lbs.

**In Return, We Offer You**

* Competitive salary with performance-based bonus
* Comprehensive health & wellness benefits
* Retirement savings program
* Employee dining and partner discounts
* Professional development and growth within an award-winning hospitality group

**Equal Opportunity Employer**José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.