Event and Wedding Sales Coordinator

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. This position will report to the General Manager or the Senior Concierge Manager depending on port-specific needs. Serve as the primary point of contact for client post-booking, including conducting site visits and meeting clients as needed.Be present during highly detailed events and serve as the liaison between sales and operationsHigh attention to detail, including complete and accurate product details are communicated to the Food & Beverage and Operation teams to ensure proper product execution.Ability to manage a minimum of 50 events per month, including handling all details for the cruise.As directed, being present during highly detailed events serving as a liaison between sales and operations.Develops strong rapport with the guest, thanking the guest for their business, gaining feedback, asking for referrals, rebooking, and firmly asking the client to fill out our survey.Work with the General Manager and Director of Sales to resolve all guest issues in a timely manner. Manage all administrative and operational activities (including payment collection) to enhance the guest experience.Answer all post-booking inquiries, leveraging deep understanding of vessel, products, enhancements, and pricing.Ensure guests are billed correctly (including payment collection) for all extra services provided according to the signed contract with the support of the Account Manager.Document guest interactions in Salesforce, emphasizing detailed notes and task management, and sending weekly reports as directed by the Director of Sales.Compile necessary reports for bi-weekly meetings, ensuring all cruise details are visible for the sales and operations team.