Event Captain

DEPARTMENT: Food & Beverage Other duties may be assigned by management. • Planning, assigning and directing duties for event staff • Hands on interaction with customers and staff during events • Assist with collecting all event equipment, including but not limited to, flatware, china, glassware, serving utensils, sternos, chafers, etc. • Complete closing checklist at the end of each event and set room to a la carte set up • Clean and return event equipment to proper storage location after each event • Adhere to and enforce strict grooming standards for themselves and other event staff • Adhere to and enforce all company policies • Adhere to and enforce all state and local laws • Communicate with Event Coordinator and MOD suggestions that may be helpful to improve future events • Complete Banquet Captain report at the conclusion of each event. • Directly responsible for the supervision and leadership of multiple event team members • Carries out supervisory responsibilities in accordance with Twisted Laurel’s policies and applicable laws • Planning, assigning and/or directing event team members for a particular assigned event • Addressing customer and employee complaints and/or concerns • Meeting and exceeding customer expectations • Communicating any event or employee issues to the Event Coordinator and MOD, in writing • Accurately reporting hours worked off site into the POS system during the appropriate pay period.

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