Event & Catering Service Manager

McCalls Catering & Events is hiring an Event & Catering Service Manager to plan and manage the operational side of banquets, meetings, weddings, and social and business events. Consult with clients to determine event objectives, operational requirements, and service expectations.Serve as the primary point of contact for clients throughout the planning and execution process, maintaining consistent communication, understanding client needs, and providing expert guidance on company offerings to ensure an exceptional guest experience.Collaborate closely with the Catering Chef regarding menu development, specialty items, and overall food presentation.Participate in client meetings, venue walk-throughs, and site visits. Collaborate with the Lead Steward regarding equipment preparation, event setup, execution, and breakdown.Oversee the setup and arrangement of tables, chairs, serving stations, buffet lines, tableware, serve ware, and silverware.Provide proactive on-site operational leadership and direction to service team members throughout the event.Ensure food handling, sanitation, beverage presentation, and venue standards are consistently maintained in compliance with company and venue expectations.Maintain active communication with clients, vendors, venue representatives, and event captains to ensure all elements of the event align with agreed timelines and expectations.Ensure guest and staff safety while adhering to all venue policies and regulations.Direct event breakdown and load-out procedures, ensuring the proper return and organization of company equipment.Maintain accurate staffing records, labour tracking, and event-related operational documentation. 3–5 years of client-facing event planning experience as an Event Manager, Event Coordinator, Catering Manager, or similar.Strong organization, communication, and people-management skills.Knowledge of catering, event operations, and food hygiene.Serve-Safe Manager and RBS certifications, required.High school diploma required; BA/BS in Hospitality Management, Hotel Management, Tourism, or related field preferred.Valid driver’s license and reliable transportation.Working knowledge of Excel, Word, Outlook, and Visio helpful.This role requires constant standing and walking. NOTE: The essential responsibilities of this position are described under the headings above.

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