Event Concierge

Whether traveling for business or pleasure, Hyatt Regency McCormick Place has everything you’ll need under one hotel roof with over 1258 guest rooms, 53 suites and 13,000 sq. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. This highly visible role is responsible for ensuring a seamless event experience by anticipating needs, coordinating with hotel departments, and responding promptly to requests throughout the event. The Event Concierge oversees events taking place at both the hotel and McCormick Place Convention Center, maintaining a strong understanding of event details, hotel meeting facilities, and operational procedures. Serve as the primary on-site contact for meeting planners throughout their event.Welcome clients and conduct regular check-ins to ensure event expectations are met.Coordinate with hotel departments to execute event details and resolve operational issues.Respond promptly to guest and client requests, anticipating needs whenever possible.Monitor event progress and communicate updates to Event Sales and Event Planning teams.Ensure a seamless guest experience while representing Hyatt's service standards.Must be available to work a flexible schedule, including all shifts (days and evenings as needed), weekends, and holidays based on business demands.