Event Concierge

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."\

At the Hyatt Regency New Orleans, the Event Concierge program is designed to not only meet — but consistently exceed — the expectations of our meeting planners and guests. As an Event Concierge, you will serve as a dedicated, on‑site extension of the planner’s team, ensuring every meeting and event runs seamlessly from start to finish. Constantly present on the floor and fully at the disposal of the client, you’ll anticipate needs, resolve issues quickly, and provide thoughtful, personalized service throughout the planner’s stay. If you thrive in fast‑paced environments, take pride in problem‑solving, and enjoy delivering white‑glove service, this role offers a unique opportunity to shine.

What You’ll Do

Act as the primary liaison between the hotel and the meeting planner , ensuring clear and consistent communication

Perform detailed function room inspections prior to event start times to confirm setup, equipment, and layout meet client specifications

Remain constantly on the floor and accessible to clients via two‑way radio (F&B channel)

Respond to client requests within 5 minutes and resolve issues within 15 minutes whenever possible

Monitor and manage the planner’s personal and practical needs throughout the day

Provide thoughtful touches and added services, especially for repeat customers

Coordinate with engineering through maintenance walkthroughs and elevate issues as needed

Conduct cleanliness walkthroughs of meeting rooms, back hallways, and staff areas

Attend pre‑convention, tie‑down, and planning meetings

Participate in meet‑and‑greet site inspections when possible

Confirm VIP meeting rooms and setups are prepared according to expectations

Monitor traffic flow, assist with elevator turns, and support crowd management during peak times

Locate, track, and retrieve boxes or materials as needed

Monitor trash levels in meeting rooms and offices

Arrange replacement signage through the business center when handwritten signs are noted

Deliver service recovery , turning potential negative experiences into positive ones before guest departure

Maintain constant communication with planners throughout their stay

Support special projects as scheduling allows

Learn group programs in detail to proactively support event needs

Anticipate guest needs before they become requests

At Hyatt, We Care for People So They Can Be Their Best

As part of the Hyatt Regency New Orleans, you’ll enjoy a comprehensive benefits package designed to support your well‑being, growth, and future:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development, and career mobility with opportunities for advancement at every level

Affordable Benefits after 30 days – Full‑time colleagues are eligible for medical, dental, vision, life, LTD, and STD coverage

Referral Bonuses up to $500 – For bringing new members to our team

Free and Discounted Room Nights at Hyatt hotels around the world

Paid Time Off – Holiday pay, new child leave, and personal days

Healthcare FSA – Save money on eligible medical expenses

Financial Perks – 401(k) with company match and discounted employee stock purchase plan

Employee Assistance Program – 24/7 emotional support, legal guidance, and personal & financial resources

Retail Discounts – Savings at Headspace, Apple, AT&T, Verizon, and more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications
What We’re Looking For

Strong hospitality and customer‑service mindset

Ability to stay calm, organized, and proactive in high‑pressure environments

Excellent communication and interpersonal skills

Strong attention to detail and follow‑through

Ability to multitask and prioritize effectively

Comfort working on your feet throughout the day

Team‑oriented approach with flexibility to support all departments

Availability to work varying schedules, including early mornings, evenings, and weekends

A passion for creating exceptional and memorable event experiences

Thompson Palm Springs | Palm Springs , CA , US

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