Event Concierge Specialist

Description

The Event Concierge will be instrumental in ensuring a seamless experience for guests during events at The Ritz-Carlton, Naples. This role involves meeting with group coordinators/hosts prior to functions, making introductions, and ensuring that all arrangements meet guest expectations. You will be responsible for reading and analyzing banquet event orders to gather necessary guest information and to determine setup, timeline, and special requests. The Event Concierge will also follow up on special arrangements to ensure compliance with guest needs.

Company Culture and Environment

At The Ritz-Carlton, Naples, we pride ourselves on a culture that values professionalism, quality service, and genuine appreciation for our guests. Our team is dedicated to providing an exceptional hospitality experience, fostering positive working relationships, and supporting each other to achieve common goals.

Career Growth and Development Opportunities

Join a team that encourages growth and development within the hospitality industry. Opportunities for professional development and continuous learning are available, allowing team members to enhance their skills and advance in their careers.

Detailed Benefits and Perks

Competitive salary based on experience
Comprehensive health benefits
Opportunities for career advancement within the company
Discounts on hotel accommodations and dining
Training and certification in safety and hospitality standards

Compensation and Benefits

Competitive hourly wage
Health, dental, and vision insurance
Paid time off and vacations
Retirement savings plan options

Why you should apply for this position today

This is an exciting opportunity to work in a prestigious environment where you can make a meaningful impact on guest experiences. Join us at The Ritz-Carlton, Naples, where your contributions will be recognized and rewarded within a supportive team.

Skills

Strong communication and interpersonal skills
Ability to anticipate and address guest service needs
Proficiency in maintaining confidentiality and protecting company assets
Capability to work collaboratively within a team environment
Excellent problem-solving skills
Physical stamina to stand, walk, and lift objects up to 25 pounds

Responsibilities

Meet with group coordinators/hosts prior to events to ensure all arrangements are agreeable
Read and analyze banquet event orders to fulfill guest needs
Follow up on special arrangements to ensure compliance
Maintain a clean and professional appearance
Welcome and acknowledge all guests according to company standards
Report accidents, injuries, and unsafe work conditions to management
Perform other reasonable job duties as requested by supervisors

Qualifications

Previous experience in hospitality or event coordination preferred
Strong customer service orientation
Excellent communication skills
Ability to work in a fast-paced environment

Education Requirements

High school diploma or equivalent
Relevant certifications in hospitality or event management are a plus

Education Requirements Credential Category

High School Diploma

Experience Requirements

Previous experience in a similar role within the hospitality industry is preferred
Familiarity with banquet event orders and event coordination processes is beneficial

Why work in Naples, FL

Naples, Florida, is renowned for its stunning beaches, vibrant arts scene, and upscale shopping and dining experiences. The city offers a warm climate and a relaxed lifestyle, making it an attractive destination for both work and leisure. Join us in a location that not only fosters professional growth but also provides a beautiful backdrop for your everyday life.