Event Coordinator

Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. As the liason between the client and the event, the Events Coordinator is responsible for elevating the level of service by providing a a seamless experience for our guests. Responsibilities • Field incoming calls and distribute to the appropriate person - ensure follow through on communication. • Attend weekly BEO & agenda meetings as required • Enter new accounts, block function space, merge proposals in Delphi • Create Banquet Event Orders and Group Resumes • Track Deposit Schedules, payments, and create Final Estimates • Run and distribute weekly reports • Coordinate and communicate logistics for client pre-meetings or client tastings to ensure that all parties receive date, time, location and other pertinent details prior to arrival • Assist clients with suggested enhancements to improve the experience for their guests • Respond to client inquiries within 3 hours and provide necessary follow up within 48 hours • Assist with reports, competitive analysis, and marketing material updates including packages and collateral • Develop knowledge of market trends, competition and customers • Introduce and recommend preferred vendors for event services, including: florists, décor, set-up and day of coordination professionals, lighting and DJ services, event rental companies • Maintain strong, open communication with all departments • Build partnerships and rapport with key leadership and employees with the end goal of delivering a seamless guest experience • Attend daily sales standup meetings and weekly operations meetings as necessary • Review all upcoming events, ensuring files have appropriate documentation.