About the Role But our signature community-wide programs -- A&F Challenge, WISH, MLK Day of Service, National Volunteer Month, COSI Science Festival, and other key events -- require dedicated planning, coordination, and execution to bring larger groups of volunteers together for meaningful impact. Working under the strategic direction of the Senior Manager, you'll manage the day-to-day execution of these marquee programs from start to finish. This role is perfect for someone who thrives on logistics, provides exceptional customer service to volunteers and partners, and takes pride in executing programs that create meaningful volunteer experiences at scale. Program Planning & Execution • Plan and execute medium to large-scale volunteer events and programs • Secure locations and develop comprehensive run-of-show plans including timing, supply needs, food, kick-off, flow, and wrap-up • Provide recommendations for service projects, including supply-making activities and on-site activations • Build volunteer experience in Besa's platform and manage volunteer sign-ups • Serve as on-site lead for events, ensuring everything runs smoothly and problem-solving in real-time • Recruit and coordinate volunteer captains, staff, and support as needed • Conduct post-program debriefs and lead reporting and benchmarking initiatives to strengthen overall program quality Partnership & Cross-Functional Coordination • Support the Senior Manager in building and maintaining relationships with nonprofit and community partners • Collaborate with Marketing, Business Partners, and Advancement teams to promote programs and engage their stakeholders • Organize and facilitate event planning meetings, lead cross-departmental committees • Answer volunteer and partner questions as they arise, triaging with care and efficiency • Represent Besa at community events, partner meetings, and public-facing opportunities • Undertake additional duties as assigned, contributing flexibly to the dynamic needs of the organization Our Ideal Candidate Experience & Track Record • 3 years of experience in event planning, program coordination, community engagement, or related field • Proven ability to manage multiple projects simultaneously and execute events from planning through completion • Experience working cross-functionally with different teams or departments • Familiarity with the Columbus nonprofit community and local service landscape preferred Skills & Capabilities • Exceptional project management and organizational skills with strong attention to detail • Outstanding customer service orientation - you know how to make volunteers and partners feel supported and valued • Strong relationship-building skills across different sectors and stakeholder groups • Excellent written and verbal communication skills • Comfortable problem-solving on the fly and adapting to changing circumstances on event day • Proficient in project management tools ( experience preferred), databases, and learning new platforms quickly Mindset & Approach • Thrives on logistics and takes pride in executing flawless events • Solutions-focused with a "make it happen" attitude • Collaborative team player who values cross-functional partnership • Passionate about serving the local community • Elevate events beyond logistics by adding thoughtful details and special touches that create a memorable, meaningful experience for attendees • Interested in learning more about Columbus Nonprofits and how we can serve our community • All in on Besa's mission to strengthen our community through volunteerism Position Details
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