Strategy and Growth • Develop long and short-term strategic plans for events – both physical and virtual • Manage tactical implementation of strategic plans and lead Event Manager in developing tactics brief • Deliver on financial, operational and customer oriented-brand objectives (e.g., new business and customer retention, NPS, customer satisfaction) • Build strategies to seize new market opportunities, or grow the brand(s) into adjacent sectors or customer segments (across geographies, platforms, and verticals) • Support the development of event/product pricing strategies, based on strategic layout of an event space, product bundling options, value-based pricing and commercial drivers • Support the development of key strategic partnerships and management of association relationships Quality and Innovation • Lead the delivery of outstanding customer experience, working with the team to create innovative and interactive experiences at the events • Drive creative and new ideas to engage customers at and around the events. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. The salary range for this role is $115,000 — $140,000 based on experience. Ask us or see our website for full information.
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