Event Facilitator

Part-time Event Facilitator Reports to: Sr. Event Sales Manager Primary Responsibilities: • Serve as an onsite representative for caterers, rental clients, event planners and vendors on event days • Serve as a point of contact with Stewarding, Security, Production, Housekeeping, Maintenance, and other SSC departments • Maintain concise, accurate, and team-oriented communication when making requests for clients, vendors, and staff • Contact Event Supervisor with issues or changes affecting day of operations • Oversee the set-up and break-down of all events, including third-party equipment when necessary • Follow BEO instructions, report back any changes • Prepare the event closing report after each event and submit it to the Event Supervisor • Work with the Event Manager and Event Supervisor to evaluate and address any event issues and provide suggestions for improvement • Act and dress in a professional manner at all times • Monitor unsecured areas and alert Security of potential issues • Ensure a high standard of customer service and satisfaction Qualifications • Associates degree required or equivalent combination of education and 1-2 years of experience; Bachelor's degree preferred • At least one year of catering and event management experience, preferably from within a high-end catering/event environment • Specific knowledge of concerts, meetings, catered functions and special events such as galas • Ability to work flexible and varied hours, including nights, weekends and/or holidays • Excellent written and verbal communication skills, including the ability to effectively explain technical and/or event-related concepts across a wide range of client types (donors, community leaders, musicians, industry trade groups, event organizers, and others) • Excellent customer service skills and a commitment to client satisfaction • Ability to work as a team member with a positive, helpful attitude in developing creative responses and solutions to needs and issues; ability to maintain the strictest of confidence as required • Ability to work independently and display sound judgment • Strong ability to handle multiple projects and priorities

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