Event Manager

Safety-sensitive positions may also include jobs where the tasks or duties required of the employee could affect the safety or health of the employee performing the task or others Respond in a timely manner to internal and external customersGenuinely and organically establish, build and maintain positive relationships with clients, associates, and vendors, always ensuring a professional presenceDesign and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical propertyAssist with sales site inspections, as required, and conduct planning sites as neededMaintain accurate information and revenues in Salesforce/Amadeus, at all times, to ensure accurate forecastingIntroduce key operations personnel to client or on-site contactFollow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebookingFollow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedbackForecast group rooms with assigned GRC accuratelyMentor Group Housing Coordinators to help with developing leadership skills and positive customer interactionsMentor assigned Assistant to help with developing leadership skills and positive customer interactionsCollect all deposits according to contractual terms and work with billing to ensure all monies are collected in advance or as defined by the contractContinuously follow up, in a timely manner, to gather all pertinent information from customerInterface with outside vendors as neededAccurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational formsWork with all internal departments to coordinate needs of groups Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needsEstablish rapport with and entertain meeting planners while promoting resort facilities and servicesPlan and conduct pre and post-convention meetings with clients and respective departmentsOther tasks as assigned by the Director of Sales and Event Management, Assistant Directors of Event Management, Director of Sales and/or General Manager Knowledge of hotel food and beverage, Salesforce/Amadeus and basic AV equipmentAbility to utilize Microsoft Office including Word, Excel and OutlookAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.Ability to resolve conflict in effective manner.Ability to lift, grasp, carry and/or push up to 20 poundsAbility to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of timeAbility to learn, embrace and role model the Resort’s and Company's culture, which includes our Purpose, Pillars and Service Essentials, AAA Diamond standards, and guest survey standards. The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. A true customer focus is essential to success with our property.