Event Manager

The Manager will be responsible for scheduling additional team members when necessary to provide a quality and successful event. The employee in this position must be able to perform all the essential job duties listed below; however, this list is not intended to be all inclusive of the specific tasks that an employee in this position may be expected to perform. Provide operational leadership and support strategic leadership over the Events department, providing proper instruction, support, training, and disciplinary action as needed.Hold department meetings to ensure proper communications throughout the Events department, including training as required.Compose training SOPs, checklists, and materials to provide adequate training during the onboarding process and for length of employment.Provide new hires with proper Zoo issued uniforms, personal protective gear, safety materials, and all necessary materials to perform job duties.Teach, support, and inspire continuing education in the Events department, giving team members the tools to provide excellent guest satisfaction while furthering the CFZ mission.Review, approve, and submit bi-weekly payroll timecards for all team members with timely submission to the payroll specialist.Delegate tasks strategically to qualified team members.Accurately document employee and guest incidents while following all CFZ policies, procedures, and safety regulations.As a manager, this person is required to be a part of the zoos Site Manager Program and attend any required site manager program training.Train team members to ensure the highest standard of guest satisfaction in all areas of the Events department.Partner with the Director to determine fiscal requirements and prepare budgetary recommendations for each event and for the events department as a whole; meeting as needed with CFO to review income and expenses and ensure sales packages are on par with labor and materials costs.Work closely with internal and external groups to define event goals, objectives, and specific implementations that support the Zoos mission.Work closely with the Volunteer Programs Manager to staff volunteers for each event.Work closely with marketing to create all event signage, including promotional banners and signs and all directional event day signage and event maps, ensuring brand standards are met.Pursue vendor opportunities for Zoo events in partnership with the Development team; including managing sponsors and partnerships, advancing sponsor activations, and ensuring their contractual needs are met.Maintain a calendar of events and implement a system that enables and anticipates long term planning and effective event management for private events.Negotiate agreements with outside providers to ensure the lowest cost and highest quality of service.Work closely with directors, committees, and communications teams to effectively promote events to target audiences and obtain accurate event specifications.Prepare event programs and confirm necessary preparations in collaboration with the marketing team.Oversee pre-event and on-site communications.Conduct post-event follow up and briefing sessions with vendors, sponsors, and guests.Provide internal post-event analysis,, budget recaps, participant feedback, and incorporate the information into long-term plans.Lead recurring strategic events meetings.Prepare the monthly departmental recap for the Board of Trustees.Establish team members schedules, task assignments, and equipment allocation to ensure conformance with department objectives and goals.Oversee the procurement, purchasing requests, and needs regarding catering, audio/visual, security, and rentals for Zoo events.Maintain annual renewal of required Public Performance Licenses to steam music and provide entertainment within the park and at special events (BMI, ASCAP, SESAC).Identify all aspects of event risk and planning strategies.Ensure speakers and entertainers are briefed and prepared to provide effective presentations following zoo protocols.Deliver service that exceeds expectations and provides a professional guest experience.Establish communication protocols and operating procedures with planning committees, subcontractors, and team members.Develop and implement operational processes to improve efficiency and streamline event execution.Develop and implement operational processes to ensure all event inquiries are responded to within 48 hours.Develop and maintain positive, professional relationships with all Zoo departments and team members, guests, and vendors.Adhere to all Central Florida Zoological Society, Inc. policies and procedures.Perform other duties as assignedThe duties listed above are intended only as an illustration of the various types of work that may be performed. This includes moving tables, chairs, tents, and other equipment in and out of the zoo for setup and strike.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.While performing the duties of this job, the employee is regularly required to talk and hear, and listen.The employee is regularly required to use hands and fingers to handle, reach or feel and manipulate objects or controls.The employee is frequently required to sit or stand for extended periods, walk distances, traverse Zoo grounds, climb, balance, stoop, bend, kneel, crouch, and drive a company vehicle.WORK ENVIRONMENT: Experience: 1 year required