Event Manager

This position is on the payroll of The Scott Resort & Spa however, it is based at our fantastic sister property, the Arizona Grand Resort & Spa, as part of our ONE TEAM! This role works with events for The Arizona... Grand Resort & Spa AND The Scott as part of the ONE TEAM for Marc & Rose Hospitality. Essential Functions • Respond in a timely manner to internal and external customers • Systematically establish, build and maintain positive relationships with clients • Establish a positive and professional presence and rapport with internal and external customers • Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs) • Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property • Assist with sales site inspections, as required, and conduct planning sites as needed • Maintain accurate information and revenues in Delphi, at all times, to ensure accurate forecasting • Introduce key operations personnel to client or on-site contact • Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking • Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback • Follow through on billing to ensure all monies are collected • Continuously follow up, in a timely manner, to gather all pertinent information from customer • Interface with outside vendors as needed Work with all internal departments to coordinate needs of groups The Scott Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism.