Event Manager

Strives to consistently ensure the high level of customer service throughout the pre-event, event and post event phases of hotel events; handles events of all complexity. The Event Manager recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. This position displays leadership in guest hospitality and ensures products and services sold to guests exceed their expectations, create loyalty and leads to increased market share. Essential Duties and Responsibilities: • Knowledge of menu planning, food presentation and banquet and event service operations • Knowledge of event technology products and services • Knowledge of food trends, food and beverage composition and menu planning • Knowledge of food and beverage forecasting and attrition (Catering focused) • Knowledge of group room forecasting and attrition (Group Room focused) • Knowledge of need time strategy as developed by Revenue Management • Knowledge of current trends in event management and event technology and ability to determine applicability to customer and integrate into the operation as appropriate • Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, front desk, housekeeping, food and beverage team, culinary team). • Manages and executes the terms of the contract for the group/convention/program as outlined by the Sales Manager and per Hotel standards • Maximizes food, beverage and auxiliary revenues by selling menus, themes and experiences/activities • Communicates all details of assigned groups/conventions/weddings/programs to all departments in a professional, thorough and timely manner by using Convention and Social Group Resumes, Banquet Event Orders and internal correspondence effectively • Establishes close working relationships with clients and Hotel team members • Efficiently reserves and utilizes function space to maximize revenues while minimizing space consumption • Facilitates pre-conference meetings with clients and key hotel staff • Natural ability to be creative when executing the client’s vision while maximizing revenue • Works closely with the client and hotel departments throughout the duration of assigned groups/conventions/programs by being available to assist the client and provide information to hotel departments at the appropriate times • Maintains a high level of service by continually providing accurate and timely information and feedback to all supporting departments • Adheres to all standards and procedures as outlined by hotel.