Universal Orlando Resort is a world-renowned entertainment destination located in Orlando, Florida, offering a variety of theme parks, including Universal Studios Florida, Islands of Adventure, Volcano Bay, Epic Universe, and several affiliated hotel properties like select Loews hotels. The resort is celebrated for its immersive experiences, thrilling rides, and exceptional guest services that draw millions of visitors annually from across the globe. Committed to delivering top-tier entertainment and guest satisfaction, Universal Orlando Resort fosters a dynamic and inclusive workplace that values innovation, operational excellence, and team collaboration. With a strong emphasis on creating memorable events and experiences, the resort continues to lead in the hospitality and entertainment industry by blending cutting-edge technology with exceptional customer service.
The Event Manager position at Universal Orlando Resort plays a critical role in the strategic planning, financial oversight, and flawless execution of high-profile, revenue-generating events across multiple resort properties. This full-time role demands a detail-oriented and adaptable professional capable of managing several complex events simultaneously while maintaining exceptional quality and client satisfaction. Working within a fast-paced, high-performance environment, the Event Manager collaborates closely with internal teams, external partners, and clients to design and deliver engaging event experiences aligned with the resort’s organizational goals. Key responsibilities include overseeing budget development and expense management, supporting the sales process through site inspections and detailed event planning, and driving revenue growth by upselling event elements such as enhanced food and beverage services, entertainment, and production.
The role requires strong leadership abilities combined with excellent communication, negotiation, and multitasking skills. The Event Manager actively contributes to operational excellence through proactive risk management, logistical coordination, brand compliance, and continuous process improvements, including incorporating emerging technologies like AI to innovate event operations. The position is essential in managing a diverse portfolio of corporate, association, incentive, social, and hybrid consumer events, ensuring high standards of safety and compliance are met. With responsibilities extending to environmental health and safety adherence, mentorship, and team collaboration, this role offers an enriching career path for those passionate about event management in a vibrant and world-class entertainment setting. Compensation is competitive, reflecting the expertise and contributions required to succeed in this demanding yet rewarding position.
Bachelor's degree preferred in related discipline
2 to 5 years experience in event planning or conference/meetings with food and beverage experience
ability to manage multiple complex events and projects
excellent communication and interpersonal skills
strong organizational and multitasking abilities
flexible availability including nights, weekends, and holidays
consistent attendance
proactive and adaptable approach to problem-solving
team player with leadership qualities
knowledge of industry trends and commitment to improvement
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