Event Operations Contractor

We're seeking an experienced Event Operations Contractor to build and scale the operational foundation for our highest-visibility programs from intimate policy roundtables to multi-thousand person developer conferences. This is a 0-to-1 operational role where you'll own end-to-end registration systems, merchandise operations, and customer service workflows while creating the playbooks and documentation that will become our center of excellence. Build and configure registration environments from scratch across platforms (Swoogo, Cvent) for multi-track, multi-audience eventsDevelop registration analytics dashboards and reporting for internal stakeholdersManage attendee approval workflows, VIP processes, and waitlist operationsExecute customer service communications and manage support inboxDesign and coordinate onsite registration, check-in, and badging experiencesOnsite Meeting Coordination Required Experience Demonstrated ability to create operational playbooks and SOPs from scratchBuilt scalable documentation at a growing companyExtremely detail-oriented and process-minded—comfortable managing complex spreadsheets and dataShows initiative in identifying and fixing broken processes without being toldBuilds systems designed for scale, not one-off solutionsWorking Style